Project and Program Management Associate Director (Business Process Management – Lead to Quote)

Location : this is a hybrid role. Qualified applicants must live within commuting-distance to one of our Tax and Accounting offices – Kennesaw, GA, Riverwoods, IL, Wichita, KS, or Coppell, TX.

Overview

The Associate Director, Business Process Management– Lead to Quote is responsible for leading initiatives across the Tax & Accounting Division. This position reports to Vice President Operations, Integration and Transformation and works closely with executive leadership across cross-functional teams to support the strategic plan, financial goals, and operational objectives of the business. The Business Process Manager is responsible for leading the development and implementation of standardized / best practices for Lead to Quote by working closely with the business, Enterprise Architects, and delivery teams. They will own and manage end-to-end process definition and will be responsible for the automation of those processes for all of TAA. To accomplish this, they will have to develop a deep understanding of the TAA business and strategies.

Essential Duties and responsibilities

Lead the Development and implementation of standard / best practices for Lead to Quote to be used by all TAA business units/segments

Own and manage end-to-end process definition – identifying where and how to enable straight-through-processing

Map current Lead to Quote processes and gain deep understanding of processes used by each TAA business unit/segment

Ensure business units/segments migrated to Common platforms do not deviate from Standardized/Best practices

Maintain Standardized/Best practices as Common platforms are enhanced

Drive cross-functional collaboration and engagement across BUs, Geographies, GBS, and dxg to generate alignment, buy-in, and to identify and implement best practices for Lead to Quote

Identify change impacts to people, processes, and technology. Develop and execute change management plans in coordination with overall CXP / BPM leader

Partner with Technology teams to prioritize work and then design and develop solutions to meet divisional business needs, functional specifications / technical development. Ensure TAA and GBS resources are focused on / delivering the highest Lead to Quote priorities for TAA

Oversee and ensure successful user acceptance testing, business change management and training

Escalate issues that impact multiple teams or process areas

Define and track milestones and KPIs for Lead to Quote

Provide regular updates to management – identifying progress, risks, issues, and key decision points

Develop communication materials that are targeted to the audience, providing accurate information in a professional and engaging manner

Organize and maintain business process documentation repository for Lead to Quote

Other Duties

Perform other duties as assigned by supervisor

Job Qualifications

Education: Bachelor’s Degree or equivalent required. Advance degree preferred.

Experience:

Required:

12 years of experience with deep expertise in business process strategy development

Excellent understanding of business process analysis, optimization, and automation

Proven skills in building successful executive relationships with peers, colleagues, and partners

Proven record of building and improving finance, accounting and/or operations processes

Comfortable and confident in working with the senior most executives of global multi-billion-dollar corporations

Experience in operations or systems implementation roles

Experience with ERP and CRM systems

Preferred:

Familiarity with SAP

Familiarity with Salesforce.com

CPQ/Billing experience

Other Knowledge, Skills, Abilities or Certifications:

Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives

Continuous improvement mentality that drives operational excellence, quality, and transformation

Ability to work and interact with C level executives

Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions

Excellent organizational skills

Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization

Ability to manage and prioritize multiple initiatives and work within tight deadlines

Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management

Travel requirements

Must be able to travel up to approximately 30% of the time including some international travel

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.