Associate IT Specialist – ACES Technology Services – 1026000-6689

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information, please see:
https://illinoisjoblink.illinois.gov/jobs/12200195 Associate IT
Specialist

ACES Technology Services, College of ACES

WE TRANSFORM LIVES.

Everything we do is designed to improve the quality of life of the
people in the state of Illinois, across the nation, and around the
world. We discover, develop, translate, and disseminate knowledge to
address societal concerns and train the next generation of experts and
leaders in a way that empowers them to expand the boundaries of science
to higher levels of understanding and influence.

Be a part of our story.

Job Summary

Provide end-user workstation, application, and system support for
assigned departments and users within the College of ACES, which
includes focusing on one or more of the following: administrative
business and academic operations, classrooms and instructional labs, or
research computing/HPC. Includes managing file and print shares, wired
networks, and ACES specific software and licensing.

Duties & Responsibilities

Customer Service and Support

Deliver excellent customer service by responding to requests in person,
on the phone, or via email in a timely, polite, and professional manner.

Monitor the request tracking system for new requests, update the request
system regularly, and assist in assigning requests to appropriate
individuals.

Work on a team of IT professionals supporting the instructional,
research, or administrative customers in the College of ACES and the
departments in the college.

Assist faculty and other research staff with installation, maintenance,
and troubleshooting of software and computers utilized in a research
capacity, including instrument- connected computers and computers
facilitating agricultural, consumer, and environmental research.

Work with units, teams, and individuals to provide the unique
technological needs for their instructional, research, and
administrative technology environment. Develop documentation and
training resources for peers and for faculty and staff in the college.

Work to build relationships with customer community by proactively
communicating relevant information and discussing their needs,
initiatives, and service levels through periodic meetings. Work to
resolve customer satisfaction issues.

System and Network Support

Assist in the full life cycle of IT systems and products
(hardware/software deployment) including purchasing, installation,
tracking, and disposal/surplus.

Analyze functional and performance issues associated with use of
technology, collaborate with peers on possible solutions and implement
corrective actions in a timely manner.

Consult with customers on installation and use of software applications.

Provide customer assistance with network connectivity, administer local
building networks, and manage DNS and DHCP for departmental networks.

Assist in the use of varied computing and communications technology.

Organizational Support

Interact with various teams within ACES Technology Services (ATS) to
ensure outstanding service delivery to the customers.

As needed, supervise student/hourly employees, including assignment of
tasks, performance management, etc.

Maintain awareness of centrally provided services and assist customers
with those services.

Serve on cross-functional teams.

Project Management

Assist on projects at the organizational, divisional, or team level.

Other duties as assigned.

Minimum Qualifications

High school diploma or equivalent.

One (1) year of work experience in IT – related functions such as
hardware/software support, programming, network design, network
engineering, IT systems integration, or closely related field. College
coursework which includes Information Technology (IT), IT Management,
Programming, IT systems, or a closely related iscipline may be
substituted as follows:

-30 semester hours equals one (1) year.

-Associates Degree (60 semester hours) equals eighteen (18) months.

-90 semester hours equals two (2) years.

-Bachelors Degree (120 semester hours) equals three (3) years).

Preferred Qualifications

Bachelors degree in Information Technology or a closely related
discipline.

Four years of experience working in an Academic IT environment.
Experience in end point management systems like SCCM and/or MDT

Experience in the use of Microsoft Active Directory, LDAP, or other
directory services.

Experience scripting or programming in at least one format or language.

Experience with two or more operating system platforms.

Experience installing and maintaining specialized research software like
ArcGIS, R, SAS, SPSS.

Knowledge, Skills and Abilities

Ability to troubleshoot common desktop and mobile computing applications
and hardware.

Knowledge of basic networking concepts.

Knowledge of basic IT security concepts.

Excellent communication skills in written and i