Sr Director – Data Analytics

“This position is eligible for our Hybrid Work Policy. Eligible employees
can work from home up to one day each week.”

JOB SCOPE

This position is responsible for leadership of a strategy and reporting
function that provides complex insights, strategic recommendations,
data, and reporting to assist various departments or lines of business in
enhancing the customer experience. Oversees teams responsible for predictive
modeling, proof of concept analyses and insights development. Responsible
for developing overall data analytics strategies for forecasts, reports,
ad hoc requests, dashboards, etc. This role requires thorough
understanding of strategic priorities, providing strategic and actionable
recommendations based on insights to support partner stakeholders. Understands
and helps guide data analysis and methodology. Drives long-term data analytics
and reporting strategy and ensures data-related policies, procedures and
processes are in place to address complex business needs.

DUTIES AND RESPONSBILITIES

Provide strategic leadership to an insights, strategy, and data analytics
function.

Deliver accurate reporting of monthly, quarterly and yearly results to drive
the business forward and facilitate customer-focused outcomes.

Advocate for the effective use of data and drive a culture of data-informed
decision making across the company.

Work closely with executives and senior business leaders to develop strategies
for effective data analysis, data driven decision making, and reporting.

Provide strategic consulting and recommendations to partner teams based on
data driven insights, helping them make informed decisions to drive business
success.

Oversee and shape strategic partnerships with stakeholder teams on improving
the customer experience, actively collaborating to identify and implement
enhancements.

Define metrics and relevant data sources.

Oversee all analytics operations to identify data improvement needs, correct
discrepancies and ensure quality.

Select, configure and implement data analytics solutions.

Proactively identify areas of opportunity and/or improvement based on trends
in the data, and use these insights to inform new products and/or
operational improvements.

Direct high visibility projects to identify and resolve issues of strategic
importance to the organization.

Oversee complex data analysis in support of a variety of analytic solutions.

Capture, develop, and document data definitions, business rules, and
data quality requirements.

Oversee data integration from multiple sources to produce forecasts,
reports, ad hoc requests, dashboards, etc.

Interpret data, analyze results, and provide insights to determine
operational impact, trends, and opportunities.

Develop reports and deliverables for upper management and communicate with all
levels of stakeholders.

Identify opportunities to use data to develop new strategies and improve
business performance and utilize knowledge of mathematical modeling and other
optimization methods to perform quantitative and qualitative data analysis.

Responsible for overall accuracy of all data, results, and conclusions of
the team; Monitor the team to achieve high data standards.

Perform other duties as requested.

BASIC / MINIMUM QUALIFICATIONS
Bachelors degree in business or related field or equivalent experience
Minimum ten (10) years of Data Analysis and Reporting or related experience
Minimum seven (7) years of Management experience.
REQUIRED JOB QUALIFICATIONS

Ability to prioritize and organize effectively

Ability to work independently, as well as in a collaborative and dynamic
team environment

Ability to handle multiple projects and priorities at one time, while
meeting deadlines

Ability to analyze and interpret data and present data driven reports

Ability to quickly identify business problems/opportunities

Ability to communicate orally and in writing n a clear, straightforward and
professional manner

Ability to communicate with all levels of management and company personnel