Cremation Specialist (Full-Time)

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To manage the cremation paperwork process with a focus on improving the cremation turnaround time and improving customer satisfaction. Ensures that cremation paperwork is reviewed in a timely manner and any reworks are communicated to staff with clear instructions on how to resolve any issues. Communicates with Managers, Funeral Arrangers, PCC Staff, Crematory Operators and Couriers/Drivers as needed to complete this goal. Will report to the Market Leader and office remotely or at a location within the Market.

JOB RESPONSIBILITIES

Review and approve each cremation case paperwork in Carepoint at least daily, reviewing cremation documents as close to their upload time as possible & not waiting for all 4 cremation documents

Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures and reaches out to SCI legal team as necessary

Communicate with Funeral Arrangers & Location Management regarding the status of their cremation cases via email on a daily basis with any outstanding documents necessary to proceed with cremation

Demonstrates quick response to document that require a correction to be made (rework) and directs staff with clear instructions to correct documentation as needed

Works with Location Management to provide training on existing and new policies, procedures, standards and specific state/provincial regulations as needed

Works with Location Management & obtains AR Statement to work through cases with new circumstances that require a decision to be made

Coordinate Delivery of Cremated remains by working with Courier and Funeral Arrangers to ensure that remains are returned to the locations as quickly as possible

MINIMUM Requirements

Education

High School or GED equivalent

Experience

Experience working in a funeral home or PCC location and/or working in a customer-focused and fast-paced professional environment is a plus

Knowledge, Skills and Abilities

Highly detail oriented with a careful eye for quality control and presentation of work

Strong skills in time management, organization and prioritizing workload

MS Office Suite experience (Microsoft Word, Excel, PowerPoint and Outlook)

Knowledge of Carepoint

Work independently without direct supervision

Excellent verbal and written communication skills and presentation skills with management, customers and peers

Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations

Remains firm with decisions made based upon laws

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions

Standard business dress is required

Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages

Work Postures

Sitting continuously for many hours per day, up to 7 hours per day

May require climbing stairs to access office building

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Salary: $25.00/H

Benefits:

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Postal Code: 92113

Category (Portal Searching): Operations

Job Location: US-CA – San Diego

Job Profile ID: F00345

Time Type: Full time

Location Name: El Camino Memorial – Cypress View Mausoleum Mortuary & Crematory & Mausoleum