IT System Administrator

Overview Gordon-Conwell is a multidenominational, protestant graduate
school with over 1,300 students and 25 faculty and staff members,
hailing from 78 denominations and over 50 countries. We offer a
residential model of education at South Hamilton, MA (our main campus);
an urban context in Boston, MA; adult educational models at our
Charlotte, NC and Jacksonville, FL campuses; in addition to online and
cohort models involving students from around the world. Our mission is
to prepare men and women for ministry at home and abroad. Rooted in the
gospel and God?s Word, the seminary seeks to develop Christian leaders
who are thoughtful, globally aware, spiritually mature, and ready for a
broad array of ministries. While being historically orthodox and
evangelical, we seek to address the issues of our times with both
relevance to the culture and faithfulness to Christ and God?s truthful
Word. Position Summary The IT System Administrator is a valuable member
of the Technology Services team. The role is responsible, alongside
other members of the Technology Services team, for configuration,
maintenance, and security of various GCTS systems institutionally. The
role will also support Hamilton-based users while assisting the IT
Technology Services team in providing institutional support. The
candidate will provide a crucial role in handling IT system maintenance,
system testing and rollout, and issue resolution, utilizing our
leading-edge IT Service Management platform to provide structure for
continually improving customer service, perception, and satisfaction.
Key Responsibilities User Support ~Respond to user inquiries in a
timely manner and troubleshoot issues to resolution; Issues may relate
to hardware, operating systems, applications, printing, and network
systems. ~Serve as escalation point for other IT resources on issues
pertaining to systems you administer. ~Communicate effectively with
users and IT staff regarding solutions, escalations, and prioritizing
customer experience. ~Document communication and resolutions in the
ticketing system for future reference and trend analysis. ~Administer
systems such as Access Rights Management, Microsoft cloud data Systems,
Print Management, and MDM. ~Routinely manage, document, and maintain
accurate records of system configurations, equipment inventory,
incidents, and service requests. ~Create and maintain relevant
instructional and knowledge documentation. ~Regular preventative
maintenance and upgrades of IT systems and hardware. ~Engage in
design-build processes for IT projects and installations. ~Oversee work
with vendors on GCTS systems. Enablement and Digital Transformation
~Partnering with stakeholders for technical documentation, governance,
and standards. ~Enable other departments in the adoption of technology
services that improve business outcomes. ~Automate business operations
and improve efficiency through integrated solutions. Other
responsibilities as assigned. Key Competencies ~Demonstrated ability to
solve complex problems, troubleshooting and resolving technical issues
in a timely manner. ~Commitment to customer service with ability to
build and maintain relationships through positive customer experiences
and user engagement. ~Technical Troubleshooting: Must have a
demonstrated ability to work with a variety of tech such as operating
systems (Windows and Mac), business applications, printers, basic
networking (Wi-Fi, ethernet, line tracing). A systematic diagnostic
process and the ability to quickly adapt to different situations are key
to success. ~Proactive and self-motivated professional prepared to work
independently and part of a team. ~Strategic and Creative Thinking:
Demonstrated ability to create long-term and short-term strategies to
accomplish department and institutional goals. A talent for creative
thinking and problem solving.solving that will allow the department to
quickly pivot f cus and avoid silos.