Coordinator of Customer Care

Position Details

Advertising/Posting Title Coordinator of Customer Care

Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.

Posting Summary

As a member of the Department Customer Support team, provide staff support in the main office of the Department of Residential Life located in Robinson Hall. Serve as one of two primary staff members at the department customer service desk. Hire and supervise student staff members. Provide support for departmental housing processes and enhance the understanding of the residential experience at UVM . Receive supervision from the Assistant Director for Operational Excellence. Advance the Divisional and the Department commitment to diversity and social justice by fostering an inclusive culture of student learning, personal growth, community involvement, and programming in order to develop a socially just and safe community of global citizens.

Minimum Qualifications (or equivalent combination of education and experience)

Associates degree in Business Administration or related field and one to three years of related experience to include general knowledge of personal computers and Microsoft Office (word processing, spreadsheets, and databases), and Internet applications (email, WWW ) required.

Ability to work in a fast-paced work environment and prioritize competing demands required. Effective customer service skills and ability to work effectively with internal and external students and customers of diverse backgrounds required. Ability to demonstrate a commitment to diversity, social justice, and fostering a collaborative multicultural environment required.

Desirable Qualifications

Anticipated Pay Range $21.50 – $23.50/hour

Other Information

Special Conditions External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Non-standard work hours required, Bargaining unit position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position

FLSA Non-Exempt

Union Position Yes, UVMSU ($20 minimum hourly rate)

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Open Date 09/16/2024

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

Position Information

Position Title Office/Prgm Support Generalist

Posting Number S5285PO

Department Residential Life/30452

Position Number 002122

Employee FTE 1.0

Employee Term 12

Supplemental Questions

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Documents Needed to Apply

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents