Helpdesk Administrator (On-Site)

Reference #: 1110133001A1
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
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Job Purpose

Provides technical support for end-users with an emphasis on software application and network hardware support. Resolves moderate to complex problems in support of AIS server and storage infrastructure. Interacts closely with network, communications, and security administration to assist in the restoration of services and or identify and help correct core problems.

Essential Duties and Responsibilities

Performs user administration on e-mail and network servers
Provides second level support for Help Desk issues
Works with and sets network permissions on network servers
Performs administrative tasks on system backup equipment and software
Provides backup support for hardware support function
Installs, troubleshoots, and supports networked printers, copiers, and fax machines
Logs all support requests and resolutions in the call tracking software
Work with other IT specialists in analyzing and solving cross platform software and hardware issues
Maintain and update asset records of all software and hardware information in AIS asset database
Create and/or maintain AIS related records and documentation
Enforce and follow AIS policies and procedures
Serve as liaison between AIS and end-users when major service issues arise
Additional Responsibilities:
Assist AIS management with projects as required
Recommend system modifications to reduce user problems
Provide support for end-user and networked peripherals, e.g. printer, scanners, and fax machines as load requires
Assist with answering the Help Desk phone and e-mail as load requires

Qualifications

Education:
2-year degree or equivalent military training in computer information systems or a related field.
Experience:
Minimum of 4 years help desk or PC related experience
Minimum of 2 years Systems Administration experience
Additional Skills:
Ability to follow written and verbal directions in the English Language.
Ability to speak/read/write English.
Available for Weekends and after hours when on call.
Strong working knowledge of Microsoft Windows OS (Server & Workstation) and Microsoft Office Suite
Working knowledge of networking and the TCP/IP protocol
Working knowledge of PC hardware and printing systems
Ability to present a logical approach to illogical reactions from customers
Ability to effectively communicate to a user who is responding emotionally
Ability to excel in a fast paced professional environment while adapting to changes in organization, policy,and procedures
Ability to follow and create project plans as directed by the AIS management and provide quantifiableproject updates throughout the project
Excellent organizational, verbal, and written communications skills
Ability to efficiently use time and resources in accomplishing daily and project goals while maintaining acustomer service oriented attitude

General Job Requirements
This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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