Director, IT End User Support

About FlightSafety International
FlightSafety International is the worlds premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the worlds largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Director, IT leads multiple teams within Infrastructure, Network/Telephony, Project Management and Deskside Support / End User Support Services. The Director, IT owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines. As an experienced change agent, the Director will diplomatically and effectively drive improvements on the team and at the organizational level.
Tasks and Responsibilities
Facilitate IT strategic and operational planning to achieve business goals
Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects to drive those strategic goals
Direct continuous improvements of systems and procedures
Anticipate how the business strategy or policy changes will impact systems and processes
Participate in the development of departmental IT budget
Assist in developing business case justifications and cost/benefit analyses for IT spending and initiatives
Measure effectiveness of deployed solutions
Coordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirements
Develop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs facilitate decision-making, prioritize, and remove cross-team impediments
Work across organizational boundaries to manage communications and build positive relationships
Lead strategy for end point engineering, automation and IT service management
Minimum Education
Bachelors degree from an accredited institution or equivalent industry experience
Professional educational certificates in area of expertise, technical certifications, or equivalent experience are preferred
Minimum Experience
10 years of experience managing and directing an IT function, including experience in strategic planning and execution
8 years of experience facilitating the development and implementation of business initiatives and projects
Proven experience in strategic IT planning, organization, and development
Working knowledge of waterfall, agile, and project management methodologies and systems
Prior team oversight up to 40 individuals
Experience leading desktop, field services, security/patch mgt,inventory asset management, virtual desktop support efforts, Citrix, and remote support efforts
Experience with MECM (SCCM), Intune, AD Group Policy, ServiceNow, Jamf, Vulnerability Management, Service Desk Management (ITSM/ITIL)
Knowledge, Skills, Abilities
Ability to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teams
Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
Knowing when to push an agenda and when to let a situation develop, rest, or advance
Exceptional ability to lead change using positive and collaborative methods
Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
Understand and integrate business strategies and trends in technology to deliver value
Ability to identify gaps and