Warranty Pre-Authorization Specialist (Remote)

ABOUT THE ROLE

Location: Remote – Michigan residents

Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!

As a remote Warranty Pre-Authorization Specialist at Morley, youll support the warranty pre-approval program for a major domestic automotive client.

What to Expect 

– Youll work closely with automotive dealers on the pre-approval program.
– Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
– At times, youll take calls from dealers who have questions about their decision or need help sending in their request using the app.
– In cases where additional clarification is needed, youll call the dealer to get things figured out. 

What Youll Do

– Serve as an expert consultant to dealership service managers on warranty administration and service operations
– Provide excellent customer service
– Analyze warranty frequency and expense trends at the dealer level and identify improvements the dealer can make
– Analyze and identify warranty waste-reduction areas
– Help make sure the clients warranty policies, bulletins and procedures are applied consistently
– Support the clients brand quality managers and engineering teams
– Deliver services that meet quality and productivity goals
– Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist: [careers.morleycompanies.com](https://careers.morleycompanies.com){target=”blank” rel=”noopener”} | chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.

SKILLS FOR SUCCESS

Required Skills

– Have an understanding of the automotive dealership environment
– Professional communication (written and spoken) and negotiation skills
– Excellent interpersonal skills 
– Able to listen closely with attention to detail
– Analytical and organizational skills, process-oriented approach
– A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
– Computer proficiency
– Typing skills (at least 35 WPM) — take a free [typing test](https://www.typingtest.com/){target=”blank” rel=”noopener”}!

Eligibility Requirements

– High school diploma or equivalent
– Able to work shifts within the centers hours of operation:
– Monday to Friday, 8 a.m. to 8 p.m. Eastern time
– Saturday, 8 a.m. to 5 p.m.
– Must be able to stick to the schedule reliably

Nice to Have

– Experience in warranty administration or a related profession

Remote Work Requirements 

– Michigan resident
– High-speed internet access at home that you are able to connect to via Ethernet or landline
– Secluded and distraction-free work environment

The Remote Experience 
Wondering what its like to work for Morley from home? [Check out this video](https://mrly.info/h4b){target=”blank” rel=”noopener”} to get a glimpse of a remote associates typical day and how their home office setup helps them stay focused.