Solutions Specialist/Collections

Solutions Specialist/Collections

Responsible for providing exceptional member service to all members, with specific consideration for collecting past due debts on Loans and VISA. Assist members with resolving delinquency and prevent losses to the Credit Union through various communication channels.

Duties:
-Actively manage portfolio of delinquencies by utilizing various methods of communication including but not limited to email, telephone, and written notices.

-Utilize various techniques and collection strategies (often designed by employee) to build rapport in order to negotiate payment arrangements on delinquencies.

-Negotiate payment arrangements, terms, and methods when a member is reached. The process often requires reviewing the account information on file, and/or asking probing questions in order to better understand potential objections to payment.

-Frequently update Credit Union records with information regarding correspondence and the status of collection efforts.

-Responsible for all aspects of Small Claims Court, including but not limited to filing paperwork and appearing in court on behalf of the Credit Union.

-Continually work with Attorneys to seek advice and maintain understanding of current collection cases.

-Utilize 3rd party to repossess collateral that is used to secure debts and minimize losses.

-May recommend and/or advise management regarding charge-offs and collection strategy effectiveness for various types of debt.

-Serve as an additional line of support to the Loan Officers as needed.

-Assist in other areas as requested by the VP of Lending

Skills:
-Working knowledge of MS Office

-Excellent strong communication and administrative skills

-Exceptional organization and time management skills

-Ability to meet all assigned deadlines

-Ability to read and interpret documents

-Flexible with an ability to work in a team environment assisting other co-workers as required

-Ability to take on additional tasks and duties as assigned

-Ability to operate general office machines and equipment such as photocopier, fax machine, computers, and telephones

-Must be self-motivated, disciplined, and ability to thrive in fast-paced environment