Account Executive

Job Summary:

We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executives role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.

Primary responsibilities:

Serve as the lead point of contact for all customer account matters.

Build and maintain strong, long-lasting client relationships.

Negotiate contracts and close agreements to maximize profits.

Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Prepare for data and paperwork for Quality Assurance meetings at facilities

Attend and present at QA meetings at facilities

Requirements: 

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

BA/BS degree in Business Administration, Sales or relevant field

Previous experience in LTC or SNF environments a plus

Effective time management and organizational skills

Excellent interpersonal skills

Competencies:

Strong Communication and Customer Service Skills

Peer Relationships

Customer Focus

Integrity and Trust

Functional/Technical Skills

Priority Setting

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