Technical Author

Tweddle Group

For 70 years, clients have relied on Tweddle Groups breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owners information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.

In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, were dedicated to providing information solutions around the world.

Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company.  If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you. 

Job Summary: 

This Technical Author position is responsible for the development and production of automotive owner information and service information related materials for various publication types and deliveries. These aspects include researching OEM design and release documents, product development documents, plant installation drawings, parts detail drawings, technical service bulletins, CAD/CATIA data, and hands-on procedures utilizing prototype vehicles to develop efficient, concise, and technically accurate information for our OEM clients. 

Development may be in multiple formats (for print and digital deliveries) and may involve interface with multiple clients both internal and external. Regardless of deliverable or style, this position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards.

Duties/Responsibilities: 

– Accurately develop applicable content using client supplied information.
– Meeting client and company Quality Standards.
– Facilitate content reviews with SMEs.
– Effective use of production time and personal resources to ensure successful on-time delivery.
– Learn all applicable aspects of customer product and business in order to best support client.
– Document open issues and follow through on resolution and inclusion.

Basic Qualifications: 

– Associates degree in automotive technology field -or- 5 years experience in automotive technical writing -or- 5 years experience in an automotive service-related field

Desired Skills and Abilities: 

5 years of hands-on automotive service technician experience

Experience in development of owner and service-related information for the automotive industry.

Proven history of working collaboratively with client service teams in fast-paced, constantly changing environment

Demonstrable ability to dialog freely with internal teams about projects to ensure solutions are well-planned.

Working knowledge of Adobe Acrobat and Photoshop or other similar software.

Solid understanding of authoring tools (XML/SGML), Microsoft Word, Excel and Outlook. DITA knowledge and InDesign a plus.

Excellent problem-solving skills

Overall positive attitude, interpersonal and leadership skills.

Excellent written and oral communications skills.

Exceptional attention to detail and thorough approach to follow-through on all tasks.

Ability t