Floating Financial Resource Specialist

JOB REQUIREMENTS: Overview The Financial Resource Specialist position
requires extensive knowledge of Mercyhealth financial guidelines,
collection policies, and government regulations related to billing and
collections. The Financial Resource Specialist will be the embodiment of
the hospitals mission, vision and values and will liaison with the
various clinic and hospital locations to ensure financial policies are
being adhered to. The Financial Resource Specialist will greet patients
or family members in the various clinic and hospital settings and assist
them in answering any questions or concerns they may have regarding
their insurance coverage, financial assistance, billing, or payment
options. The Financial Resource Specialist will have knowledge of all
aspects of the revenue department from the registration process through
the collection, billing, coding and denial process/ Financial Resource
Specialists have an extensive knowledge base of all community, state or
federal government programs to provide assistance to patients who have
no or limited ability to pay for their health care. They are expected to
have a comprehensive knowledge base of alternative financial resources
to counsel and educate patients on all available financial resource
options. They will assist patients and family members with the
Presumptive Eligibility process and follow up with patient to ensure
they have secured a financial resource in place to pay for their health
care. The Financial Resource Specialist also prepares complex estimates
for services and counsels patients on their expected personal financial
responsibility. . They will keep up to date with insurance plans and
payers so that they can appropriately counsel patients on their health
care financial responsibilities. The Financial Resource Specialist will
also work with patients and their insurance companies to resolve
complicated billing and denial issues. Responsibilities Essential Duties
and Responsibilities Follow and administer all Mercyhealth financial
policies and guidelines. In depth knowledge of collection laws, an
understanding of statement cycles, and the bad debt process. Maintain a
thorough knowledge base of the registration and cash drawer process.
Follow all necessary frontline workflows in regards to payment posting,
cash drawer balancing and adhere to all cash compliance policies.
Researches and performs audits on patient accounts to determine where
balances are due, from third party payers or patient responsibility.
Meet with patients in person or via telephone to counsel
patients/customers on billing concerns, account balances, services
costs/estimates and various insurance resources. Establish payment plans
with patients and follow up on broken payment arrangements when
appropriate. Research patient accounts, process refunds… For full
info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal
employment opportunity employer functioning under Affirmative Action
Plans. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/B4A64CB311394614