Customer Account Specialist, Ductilcrete – Downers Grove, IL, Construction Chemicals

Ductilcrete is a specialized concrete slab system for warehouse and manufacturing facilities in the United States.- The Customer Account Specialist will be tasked to support customers for all material and forecasting needs as well as be the point of contact for all general Ductilcrete inquiries.

Essential Functions of the role:

Manage the processing of order entry and execution of orders into the system in a timely fashion with precision accuracy. Ensure that both manual and automated orders are verified and accurately entered into SAP

Assist customers with project material forecasting and estimating by identifying project start dates and estimated quantities

Assist customers with confirmed project material estimates by identifying actual project quantities and project types by way of Project Engagement Report, Project Manager, Licensee, and Job Log

Delivery scheduling, project sequencing – licensee confirmation to determine order splits, dates, access to site, challenges, contact personnel

Provide delivery confirmation, track orders, and communicate status with customers

Strong knowledge of Ductilcrete systems and product line to communicate effectively with customers

New Vendor/customer setup

Invoice Approval

Forecast monthly (projected revenue) by identifying new projects and their respective start dates

Forecast for Material and Vendor needs via Supply/Demand based on current and future projects

Support and provide auditor requests regarding order processing

Monitor and update current forecast & budgets

REQUIRED:

High School Diploma or accredited GED

Able to travel 5-10%

2 years of experience in Customer Service in the Manufacturing Industry

2 years of experience in Order management and Logistics

2 years of experience in SAP or QAD

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PREFERRED:

Bachelors Degree

General knowledge of concrete slab/construction

Traits of the successful candidate:

Outstanding, attention to detail and organizational skills

Strong written and verbal communication skills in professional environment

Computer skills including Windows, Outlook, Word, and Excel

Strong customer service mindset that embodies problem solving and resolution skills

Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers

Ability to multitask and handle a high volume of work accurately

Desire to grow within the company

Strong team player able to work in a cross functional team environment

Self-starter

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers’ specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing -– Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection — Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits -– Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child & Elder Care

PerkSpot Employee Discount Program