Manager, My Epic Gear / Delivery

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=enUS)

Job Summary:

The My Epic Gear/Rental Delivery Store Manager Role manages the overall day-to-day operation of My Epic Gear and Rental Delivery for (Resort). This position is responsible for financial management, My Epic Gear/Delivery staff supervision, hiring, training and overall store/location management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for launch and maintenance of the program in market, inventory control, controllable expenses, loss prevention and store maintenance and upkeep.

Additional responsibilities over vehicle fleet including care, maintenance and safety.

Job Specifications:

Expected Pay Range: $43,888 – $84,800 annual bonus

Outlets: Okemo

Shift & Schedule Availability: Full Time / Winter Seasonal

Skill Level: Advanced

Job Responsibilities:

Oversight of daily operations include My Epic Gear Operations fulfillment, Member Service locations, Slopeside pickup/drop-off and Traditional Rental Delivery.

Own the execution of My Epic Gear and traditional Delivery using systems, technology, procedures and documentation to ensure operations are compliant, accurate and efficient. Provide leadership and communication to front-line teams to drive increased acceptance and understanding of My Epic Gear.

Drive Member/Guest satisfaction consistently as demonstrated through GX guest service platform and various other tools for Vail Resorts Retail and Rental stores. Manage Member/Guest recovery situations to ensure proper operating procedures are followed and Member/Guest satisfaction is met and exceeded.

Manage communication between front-line Vail Resorts Retail and Rental teams and My Epic Gear-specific teams to ensure issues are quickly escalated and resolved both from a process and a system standpoint.

Ensure front-line operators have and maintain access to all necessary My Epic Gear hardware (tablets, scanners, etc.), hardgoods (tents, flags, etc.) to operate up to My Epic Gear and resort expectations.

Provide an Experience of a Lifetime for our employees through effective leadership, staying in tune with what staff needs to be successful in delivering that Experience of a Lifetime to our guests

Proactively assist the Area Manager and the Regional Director to solve inefficiencies through partnering with various stakeholder groups in the organization including IT, Merchandising, Business Development, Marketing and Operations Support. Assist in rolling out and communicating the implementation of updated SOPs and best practices that can be scaled across the enterprise.

Manage the balance of prioritization of My Epic Gear vs. Traditional Delivery when applicable

Other duties as assigned and deemed relevant

Job Qualifications:

Bachelor’s Degree or equivalent Work Experience

Direct supervisory experience

Proficient in MS Office Products; Excel, Work, Outlook and Power Point

Excellent communications skills both written and verbal

Self-Motivated with the ability to multi-task in a fast-paced environment

Team-building skills

Ability to handle confidential and sensitive information

Rental store operation/management experience highly preferred

The expected pay range is $43,888 – $84,800 annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505194

Reference Date: 09/18/2024

Job Code Function: Store Operations