Patient Services Associate – Clinton, CT (On-site) Full Time – Bilingual Required (English & Spanish) – $21.00/hr plus a $500 Sign-On Bonus

Job Description Summary:

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Patient experience:

Provide exceptional customer service to all patients, visitors and callers

Oversee the safe, efficient, and comfortable atmosphere of the reception area

Greet patients and other visitors to the agency and assist them as appropriate

Review schedules daily to ensure accuracy and fill appointment opportunities

Schedule and reschedule appointments in accordance with CHC scheduling guidelines

Collect, verify, update and document patient demographics, insurance information and forms

Reconcile patient visits daily

Insurance:

Verify active insurance coverage and status and update information as necessary

Collect patient payments, balances and copays

Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date

Complete end of day reporting and ensure records balance

Phones:

Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines

Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

Consistently ensure and maintain patient confidentiality

Other:

Escalate concerns to site leads/Operations Manager and offer suggestions for improvement

Supports manager in monitoring inventory of supplies for the office

Meet and exceed assigned individual and departmental goals

Other duties and projects as assigned

QUALIFICATIONS

Associates degree, medical office or medical assistant degree required

Bilingual skills, Spanish speaking, Required

Exceptional customer service skills

Excellent Verbal and written communication skills

Proven ability to multi task

Problem Solving and critical thinking skills

Excellent organizational skills

Healthcare experience in Medical, Dental, or Behavioral Health preferred

Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Candidate must be available to work on site the following hours: Monday, Tuesday, Thursday and Friday from 8:00am-5:00pm and Wednesday from 9:00am-6:00pm

1 Saturday a month is also a requirement

Minimal physical effort. Must be able to operate computer and telephone continuously

Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

For Health & Wellness

Medical plans with Health Spending and Flexible Spending Accounts

Health Reimbursement Arrangement Accounts

Dental and Vision Plans

Wellness Incentive Program

Life and Disability Insurance

Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.

For Financial Success

403(b) plan with a discretionary company match after 1 year of employment.

For Great Work Life Balance:

Paid time off

Paid Parental Leave

Paid holidays

Employee Assistance Programs

For Professional and Educational Advancement

Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Location:

Community Health Center of Clinton

City:

Clinton

State:

Connecticut

Time Type:

Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.