Command Center Administrator

JOB DESCRIPTIONNEW YORK STATE BRIDGE AUTHORITY (NYSBA)COMMAND CENTER ADMINISTRATOR (CCA)Under the leadership of the Director of Command Center Operations, Safety and Security, and reporting directly to the Command Center Manager, the Command Center Administrator (CCA) is responsible for overseeing and coordinating traffic and security management efforts for all five bridge facilities maintained and operated by the New York State Bridge Authority. These bridges include the Rip Van Winkle Bridge, the Kingston-Rhinecliff Bridge, the Mid-Hudson Bridge, the Newburgh-Beacon Bridge and the Bear Mountain Bridge, connecting eight counties within the Hudson Valley and serving as a critical network for the region’s transportation infrastructure. Additionally, the Walkway Over the Hudson pedestrian bridge structure is entrusted to the Bridge Authority for the protection and safeguarding of it’s critical infrastructure. The ideal candidate will bring to the Authority’s Command Center their years of valued experience within a Command Center Operator, Emergency Dispatcher or similar Emergency Management position. As a team member of the agency’s 24/7 Command Center, the primary responsibility of the CCA role is to coordinate and manage incident response utilizing the National Incident Management System (NIMS) for a multitude of traffic, security and public safety incidents occurring on NYSBA property and varying in severity. In support of this function the CCA must maintain a high level of situational awareness agency-wide. This is achieved through vigilant active monitoring efforts coupled with the integration of advanced technological systems designed to aid in the detection of potential incidents. Adopting an all-hazard approach to emergency management, the CCA proactively coordinates the appropriate internal and external resources to successfully manage any given incident. Working collaboratively with the agency’s internal Security and Maintenance departments, as well as first responders, the CCA ensures the seamless coordination of emergency response efforts in a manner that minimizes the disruption to Authority operations and public transit. The Command Center operates as the centralized hub for communication and information sharing during incident response. As such, the CCA plays a vital role in escalating incidents up the chain of command to NYSBA’s Executive Management team and disseminating relevant information to on-scene emergency responders and the traveling public. This includes assisting law enforcement in video review involving active incidents on NYSBA property. Throughout incident response, the CCA accurately documents all pertinent details from the onset of an incident to the conclusion of the incident for internal distribution upon completion of an operational period. The Command Center Administrator is essential in the execution of the Authority’s emergency management response protocols and serves to ensure incident management aligns with the agency’s established standard operating procedures. Additionally, the CCA supports the State’s overall emergency management preparedness goals during by operating as an Authority representative in the State Emergency Operations Center’s (SEOC) Emergency Support Function (ESF-1) during activations for declared State of Emergencies.As the Command Center department relies on technology systems for successful and efficient daily operations, the CCA works in conjunction with the Security, Maintenance and Information Technology departments to ensure continuous equipment functionality. This is achieved through routine testing of equipment and information technology systems, including but not limited to, Callboxes, Panic Buttons, Fog Horns, Interior Motion Alarms, Sight Logix Alarms, Radio Communications, Generator and Card Access. Additionally, the employee will troubleshoot any equipment identified to be not operational. The employee will submit and update Help Desk tickets, to notify the Authority’s Information Technology department of equipment issues in a timely manner. The Command Center Administrator is responsible for completing various administrative tasks as assigned by the Director of Command Center Operations, Safety and Security or the Command Center Manager in support of the department and agency’s initiatives. These tasks may range from creating reference documents, data tracking spreadsheets, documentation collection in support of FOIL requests, video retention in accordance with subpoena requests and ad hoc assignments. The responsibilities of the Command Center Administrator include:ACTIVITYMaintain situational awareness to ensure the security of NYSBA critical infrastructure property and assets as well as the safety of the traveling publicTASKS1.Conduct scheduled remote security tours via camera following a predesigned layout with specific criteria to be verified for the purpose of ensuring the physical security of critical bridge infrastructure, and safety of the traveling public2.Conduct scheduled remote sidewalk tours via camera following a predesignated layout to ensure safe walkway conditions for pedestrians; verify gates, callbox lights, and callbox doors are secure, and identify and initiate response to unusual pedestrian activity, suspicious or mental health related incidents3.Perform periodic server checks to assess the overall security, traffic and safety conditions of the bridge facility at all times4.Identify and inspect security, traffic and safety issues that have the potential to negatively impact NYSBA operations5.Investigate and log Sight Logix alarms to identify and initiate response to any suspicious activity or mental health related incidents6.Investigate and classify Citilog alarms to identify and initiate response to any traffic related incidents detected in the roadway7.Actively monitor police scanner radios in the Command Center for any reported incidents on NYSBA property, and/or active BOLOs for potentially suicidal subjects8.Actively monitor the Outlook CMDAll inbox for relevant missing person alerts, weather alerts and road closures 9.Actively monitor incoming contractor sign-in sheets to ascertain who is on property at the respective bridge facility10.Actively monitor various Outlook shared calendars to remain apprised of daily events and scheduled contractor work11.Participate in mandatory monthly in-person department meetings to remain informed of agency and departmental communications and initiatives12.Escalate to Management any items of concern that may pose a security or safety risk to be incorporated into NYSBA’s ongoing Safety and Security Enhancements initiativeACTIVITYManage incident response to a variety of security, traffic and safety incidents ranging in magnitudeTASKS:1.Actively monitor developing situations via camera; capture all pertinent information (license plate, vehicle make and model) utilizing available camera views2.Initiate response to any and all incidents occurring on NYSBA property including but not limited to, accidents, disabled vehicles, suspicious activity, emotionally distressed persons, suicides, unapproved drone operators, trespassers, debris, weather related incidents, etc.3.Dispatch NYSBA Security and Maintenance personnel, and notify the appropriate 911 center and/or emergency services and stakeholders (CSX, Coast Guard, Metro North, Amtrak, Central Hudson, etc.) to coordinate the appropriate incident response 4.Act as Incident Commander providing timely updates to the appropriate 911 center of situational developments relating to an active incident until first responders arrive on scene5.Utilize Dynac application to adjust traffic patterns at the Mid-Hudson and Newburgh-Beacon Bridges during active incident for the safety of the public, first responders and employees 6.Utilize Transcom’s T-Rex application, available Variable Message Signs (VMS) and NYSBA Social Media platforms to disseminate travel information to the public7.Escalate level 1-4 incidents to the Executive Management Team via the Incident Manager Event Notification function8.Notify DOT’s Statewide Transportation Information Coordination Center and Hudson Valley Traffic Management Center (HVTMC) for level 1-4 incident resulting in significant traffic delays, or bridge closure to leverage state resources and request additional VMS support9.Conduct video review and save video to confirm incident details and times when not observed in real time10. Allocate Maintenance coverage for traffic control as necessitated by an incidentACTIVITYWork jointly with the internal departments and external partners to ensure continuous NYSBA equipment functionalityTASKS:1.Perform Daily Equipment verification of Command Center technological systems including Vaisala, Video Insight and Citilog 2.Conduct Daily Sight Logix Sensor test3.Perform Weekly Callbox Test in conjunction with Dutchess County Mental Health and NYSBA’s Security Technician Bridge employees to ensure functionality of Command Center Callbox alerts and connectivity of phone lines to Dutchess County Mental health4.Conduct Weekly Panic Button Test at the respective bridge facility in coordination with NYSBA staff5.Perform Weekly Interior Motion Alarm Test in conjunction with the Security Technician Bridge employees6.Conduct Bi-weekly Radio Tests in coordination with the Security Technician Bridge employees, State Police, US Coast Guard Sector NY, Ulster County 911, Dutchess County 911 and City of Poughkeepsie Police7.Perform Monthly Fog Horn Test in conjunction with the Security Technician Bridge employees8.Conduct Monthly Card Access testing in coordination with the Security Technician Bridge employees9.Perform Monthly Command Center Emergency Operation Center testing to ensure seamless operations at the back-up Command Center location; requires working at alternative worksite10.Assist Maintenance in verifying alert notifications for Monthly Generator testing11.Conduct Quarterly Motion Light testing in coordination with the Security Technician Bridge employees 12.Submit and update Help Desk tickets accordingly to properly escalate equipment issues to the Information Technology department in a timely manner13.Operate NYSBA’s internal NYCOMCO radio system via handheld and base stations output devices14. Execute onsite troubleshooting of equipment including but not limited to, security Camera restarts, server restarts, JamLogic Variable Message Sign (VMS) reboots, computer equipment, phone equipment, radio systems, etc. ACTIVITYPrepare various reports with a high degree of accuracy and attention to detailTASKS:1.Consistently compose accurate and concise event log entries recording all incidents and communications during an operational period2.Prepare daily shift reports to keep team members and Management apprised of all relevant bridge activities3.Complete internal accident and incident reports for all accidents occurring on Authority property4.Complete Request to View Video Forms for in-person or remote video review as requested by law enforcement5.Prepare Internal Information Distribution reports for timely dissemination of level 1-4 incidents to the Executive Management team 6.Accurately complete data entry regarding incident response into the Command Center Incident Response Excel spreadsheet in support of the department’s quarterly Operations, Safety and Security Dashboard report 7.Properly document and report patron and/or public complaints and concerns ACTIVITYPerform a variety of administrative tasks for daily operations. TASKS:1.Obtain shift coverage in the event of a shift call out2.Obtain Maintenance coverage as needed, especially during the Winter season; properly update the overtime roster3.Escalate operational issues in a timely manner to effectively be addressed by Management4.Updating departmental contact sheets and reference documents5.Providing operational and technological feedback to Command Center Management that will be instrumental in shaping the policies and procedures of the department6.Light cleaning and tidying of common areas and individual workspaces to maintain a positive and productive work environment, including but not limited to, wiping down counter surfaces, door handles and appliances, emptying receptacles, general tidying of office areas, maintaining cleanliness of kitchen area, etc.Any other activities assigned by the Director of Command Center Operations, Safety and Security.Required Skills1.Reliability to work scheduled and unscheduled shifts is a must2.Maintain open availability of scheduling and be willing to work extended and/or irregular hours scheduled, or unscheduled, including nights, weekends and holidays3.Maintain flexibility to work offsite at the NYSBA Back up Command Center located in Beacon, or at the State Emergency Operations Center in Albany during an Department of Homeland Security and Emergency Services (DHSES) Office of Emergency Management (OEM) activation4.Maintain internal and external working relationships, including but not limited to, interdepartmental, public relations and emergency agency partners5.Capability to quickly make informed decisions within the guidelines of Authority Policies and Procedures6.Possess strong written and oral communication skills7.Ability to act strategically, be resourceful and apply critical thinking in emergency situations8.Possess strong technical knowledge and computer literacy QualificationsThe ideal candidate will have:1.A High School Diploma or equivalent2.A valid New York State driver’s license3.Three (3) years of experience in a Command Center Operator, Emergency Service Dispatcher, or comparative emergency management role4.Successful completion of the Department of Homeland Security and Emergency Services (DHSES) State Emergency Operations Center (SEOC) New York Respond (NYR) system, training can be acquired within 6 months of employment5.Successful completion of the Department of Homeland Security and Emergency Services (DHSES) State Emergency Operations Center (SEOC) course, training can be acquired within 6 months of employment 6.Applicable Federal Emergency Management Agency (FEMA) National Incident Management System (NIMS) course certifications7.Mental Health First Aid certification, provided by NYSBA8.SafeTALK certification, provided by NYSBA9.Extensive experience in incident management and risk mitigation 10.Experience in a managerial capacity preferred for enforcing agency policies and procedures

Minimum Salary: 36.06
Maximum Salary: 36.06
Salary Unit: Hourly