Front Desk Agent (Franchise)
Wyndham Hotels & Resorts
Please apply and complete an application at our front desk 5510 Trabue rd Columbus Ohio 43228
The franchised La Quinta by Wyndham location in Columbus , Ohio is seeking a Front Desk Agent (Franchise) to join its team at the La Quinta Inn & Suites by Wyndham Columbus West – Hilliard.
The Role
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Some overnight shifts may be required on occasion
What youll do
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS is a plus
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Youll be successful if you have
Reliability
Follow dress code standard
Out going personality
Multi-task skill
Proficient reading and writing
Problem solving
Required Qualifications/Experience
High school diploma
English
Weekend availability all shifts
Please apply and complete an application at our front desk 5510 Trabue rd Columbus Ohio 43228
Brand: La Quinta by Wyndham
Location: Columbus , Ohio , United States , 43228
Employment Status: Full-time
Pay: $13.00-$14.00 / hour
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicants race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.