Product Manager, Security & End User Support Services

Product Manager, Security & End User Support ServicesRemote – United States106

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty

Reliability

Curiosity

Collaboration

Passion

About the role and what you’ll be doing:

The Product Manager, Security & End User Support Services is responsible for supporting the strategic vision and service ownership of a portfolio of security, and end user services. This role is an individual contributor role.

Responsibilities include but are not limited to:

Collaborate with key internal and external stakeholders to develop integrated product roadmap, including interdependencies across functions, for each product.

Stay abreast of technology and service offerings in the market, as an input for assessing market potential, viability, development, enhancement or retirement of Ensono’s products

Develop new and/or enhance existing services to meet evolving client needs or to capitalize on new market offerings or vendor partnerships

Lead the effort to design and build new services that meet highly regulated client business requirements and help ensure they remain secure and compliant

Prepare, and solicit business approval through Ensono’s productization process including the market viability of the idea, viability of the execution plan, and preparedness for what happens at launch and after.

Develop / Update product definition & design in collaboration with Sales, Finance, Operations & other Product leaders. including but not limited to

Service overview, description and guidelines

List of SKU’s supporting the product, their costing and pricing

High level technical design and security considerations

High level installation and operational management guidelines

Product security considerations

API configurations and communications

Third party vendor product or services support if any

Usage and consumption tracking for all Clients (units)

Sales collateral & all product communications

Manage the product life cycle – Periodically maintain all of the above through replacement and retirement of every product SKU.

Keep track of third-party license or resource usage in support of any vendor contract renewals and true ups

Meet regularly with vendor and applicable VARs to stay current on vendor solution and innovate new and better ways to leverage their solutions

Support periodic reporting on the financial and business performance of the Product portfolio

Educate the Sales teams on the product portfolio through prepared materials and live sessions

Assist presales team for client calls that require subject matter expertise

Support responses to RFPs and oral sales presentations

Maintain client insights – Regularly meet with Ensono technical delivery managers, client success managers, in addition to clients to collect insights and priorities

Skills

Product Management Skills: The candidate must have these essential skills to them product managers navigate the complexities of product development and ensure successful outcomes

Business Acumen: Aligning product strategy with business goals.

Critical Thinking: Analyzing situations and making informed decisions.

Data Analysis: Interpreting data to guide product decisions.

Research Skills: Conducting market and user research to inform product development.

Problem-Solving: Addressing challenges that arise during product development.

Prioritization: Deciding which features and tasks are most important.

Strategic Thinking: Seeing the bigger picture and planning accordingly.

Communication Skills: Effectively conveying ideas and collaborating with teams.

Customer Empathy: Understanding and addressing customer needs.

Technical skills : The candidate must have a foundational understanding of all and operational experience with some of the skills listed below:

Security

Security & Compliance frameworks – CIS, NIST, ISO 9001 etc.

Hybrid and cloud-native security controls

Identity & Access Management / Zero trust

Data security

Managed XDR, MDR, EDR

Security Information & Event Management

Network Security, Firewalls and Intrusion Prevention

Devce hardening (OS, network etc.)

Web Application Firewall

End User / Digital Workplace solutions

Microsoft M365

Microsoft O365 – Exchange, SharePoint, One Drive & Teams

Microsoft Power Platform

End User Device Management

End User Mobile Device Management, specifically InTune

End User Windows Device Security

Service Desk

IT Asset Management

Remote workplace technologies (VPN, Citrix,WVDI etc.)

End User Support

Shared

ITSM

Multi-tenancy architectures

API integration

Experience Level:-

5 years of overall IT experience

Technical Key Skills(Mandatory Skills)

3 years of End User Experience

3 years of Cyber security & compliance experience.

Experience putting together managed services portfolios

Good to have Skills

Strong multi-tasking abilities with an ability to wear many hats and shift focus/priorities throughout the day.

Self-motivated with a strong desire to learn quickly, multi-task, and work independently as well as part of a team

Excellent written and verbal communication skills

Desire to regularly transform and improve yourself

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

Unlimited Paid Days Off

Two health plan options through Blue Cross Blue Shield

401k with company match

Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

Depending on location, ability to take advantage of fitness centers

Wellness program

Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .

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