Program Manager

At MTM Transit, it is never just a ride, its personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position is contingent upon the award of RFP.

Location: Toledo, OH

What youll do:

Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff

Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner

Understand and interpret all aspects of the contracted program and serve as the teams Subject Matter Expert, both locally and externally

Maintain working knowledge and abilities of MTM and Client software

Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting

Review service delivery to ensure that the most appropriate and effective abilities assessments are performed

Respond to any ADA eligibility complaints and properly document response

Act as a mentor to new employees and assist with the development of team members

Conduct education training for employees regarding new and ongoing processes and procedures

Work with support staff to ensure program effectiveness

Evaluate assessments and determinations with the assessment staff to ensure accurate results

Respond to any ADA eligibility or complaints and properly document response

Determine what functional assessments the applicant will be required to undergo

Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information

Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)

Build rapport and communicate with family and natural support network of the applicant

Submit accurate, required reports in a timely manner

Maintain a positive attitude when interacting with support staff, applicants and their caregivers

Must conform to MTMs HIPAA standards

Conduct one-on-one in-person interviews to assess mobility capabilities as needed

Conduct physical and/or cognitive functional assessments as needed

Conduct or perform the following assessments (