Credit & Collections Manager

Information about #31712 Credit & Collections Manager
Work Location: This role can work remotely 3 days/week and works in our offices in Akron, Ohio every Tuesday and Wednesday
Formulated to Care
For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping the world experience greater health and well-being.
The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.
Role Objective
The Credit and Collections Manager is responsible for managing the Collections and Cash Application teams, ensuring accurate and timely posting of incoming payments, ensuring the efficient recovery of outstanding debts, developing and implementing credit policies, monitoring cash flow and minimizing debt losses. This role involves maintaining accurate financial records, resolving discrepancies, and improving processes.
Essential Functions and Responsibilities
Manages, directs, and coordinates activities of team members in credit, collections and cash applications roles
Conducts credit investigations, evaluates credit risk, and resolves past due collections
Analyzes and approves request for credit limit and credit term changes
Aligns to company policies regarding customer deductions and resolution of open balances
Maintains/reduces optimal average days past due and Days Sales Outstanding (DSO)
Manages relationship and contract with Dun and Bradstreet (D&B) or another agency if applicable
Communicates and interacts with Sales Leaders and customers to resolve open AR issues
Manages, directs, and coordinates activities of personnel engaged in Cash Application processes and maintains, develops and implements policies, processes, and systems
Troubleshoots cash application or collection postings and helps rectify issues
Identifies and leads any efforts with banks to increase cash posting efficiency
Responsible for tracking, analyzing, and reporting on daily, weekly and monthly cash collection and posting efforts as well as reports utilized by the collection staff
Develop reporting and analytics to monitor customer account balances and to ensure timely and accurate cash postings
Analyze credit data to identify trends and opportunities for improvement
Analyze data from monthly reporting and provide coaching and guidance to team members to improve results
Create and maintain customer and team performance metrics including dashboards and scorecards
Responsible for testing, development of training materials and implementation of system enhancements
Responsible for the development, review and continuous improvement of all department systems and processes
Collaborate with others to resolve billing, account posting and collection issues
Coordinates collection of information for various outside auditors (annual audit, bank audits, etc.)
Maintains accurate records of all credit, collection and cash application postings
Conducts internal audits of postings to ensure accuracy and data integrity
Other responsibilities as assigned
Education and Experience
High school diploma required with directly relevant work experience listed below
Associates degree or higher in accounting or finance preferred
Previous supervisory experience of a minimum of five team members, in an accounting role, required
Minimum of five (5) years experience in credit and collections, with at least two (2) years in a supervisory role
Proficiency in Microsoft software required (e.g., Excel, Word, PowerPoint, etc.)
SAP experience required
Supervision/Coordination
Manage and supervise the Credit, Collections and Cash Applications teams
Collaborates cross-functionally with t