Dispatcher – R19726-4599

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12208084 A Dispatcher is
required to communicate with drivers to assist with problem resolution
while on route. Furthermore, handling incoming service orders, directs
drivers, and resolves service issues. Interacts with customers,
including customer service, sales, and operational staff. The dispatcher
will uses GFL proprietary software to enter ticket information and track
productivity.

Key Responsibilities:

Schedule service and satisfy customer needs for service changes. Ensure
that service is completed in accordance with established policies.

Dispatch calls to routes based upon designated route and driver
location.

Perform driver check-ins at days end to ensure complete and accurate
paperwork completion.

Distribute, collect and review route sheets for proper days end data
entry.

Ensure coordination with other departments, clarifying roles and
responsibilities for resolving service issues.

May perform some additional responsibilities as assigned by the
Operations Manager.]

Interacts with customers, customer service department, sales, &
Operations staff reporting to Operations Manager.

Works with routing specialists to optimize routes.

Fields incoming calls / emails from customers.

Trouble shoots and resolves potential delivery and pickup problems
before they result in service issues.

Assists in determining daily level of driver staffing to provide best
mix of responsiveness and productivity.

Records and document information from drivers and distributes to
appropriate departments.

Communicates with maintenance shop personnel.

Must be able to communicate effectively and professionally via email,
telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

Completion of high school. Post-secondary courses or diploma would be
considered an asset.

1-2 years in a transportation, dispatch or customer service role.

Strong communication and interpersonal skills.

Strong customer focus.

Proven ability to multi-task & ability to prioritize tasks.

Proficient in MS Outlook, Excel, Word.

Knowledge of industry an asset.

Advanced skill level with software applications and word processing
accuracy including adequate typing speed.

Required to work extended hours including occasional weekends.

Possess TRUX experience but not mandatory, if not possess desire and
ability to learn TRUX system, needs to possess advanced computer skills.

Additional or specialized training in transportation, logistics, or
similar area of study; customer service experience in a call center
environment.

#GFLTalent

We thank you for your interest. Only those selected for an interview
will be contacted.

GFL is committed to equal opportunity for all, without regard to race,
religion, color, national origin, citizenship, sex, sexual orientation,
gender identity, age, veteran status, disability, genetic information,
or any other protected characteristic. If you are interested in applying
for employment and need special assistance or an accommodation to apply
for a posted position, please contact myworkdayrecruitment@gflenv.com