Branch Manager II

Responsible for the consumer sales and the customer service functions
including directing and motivating a sales force selling and referring a wide
range of financial services. Supervises daily activities of retail branch
personnel. Oversees day-to-day operations for the branch and is the site
manager of the location.

RESPONSIBILITIES AND DUTIES:
1. Responsible for sales management for the branch to accomplish sales
results and customer satisfaction. This includes: setting and obtaining
sales and fee income goal, conducting sales meetings and training, and
coaching staff to encourage sales behavior and team cooperation.

2. May perform personal banking duties including: advising customers of
all bank services, opening new accounts, teller functions, may accept
loan applications and makes recommendations for approval. Assists in
approving or denying other personal bankers loans. Responsible for
collecting and monitoring past due and charge offs.

3. Responsible for supervising employees to meet branch goals. This is
accomplished by assigning work, taking actions to ensure quality work for
customers, conducting performance reviews, recommending salary actions,
and providing training for staff.

4. Promotes bank services by making outside calls to potential customers and
participates in various professional and personal activities within the
community.

5. Performs customer service related duties such as answering telephone
inquiries, closing accounts, ordering checks and ensuring appropriate
levels of customer service.

6. Ensures compliance of branch with bank policies and guidelines.

7. Responsible for positive interdepartmental interaction with other
departments of the bank.

8. Ability to maintain regular and reliable attendance, and the ability to
work flexible hours, including weekends (if branch is open on weekends).

9. Performs any other duties/projects as assigned.

KNOWLEDGE, SKILL, AND ABILITIES:
Full knowledge of personal and business banking products offered, taking a
personal initiative to stay updated on any changes. Basic knowledge of all
banking regulations applicable to the job function and of all bank policies
and procedures.

Knowledge and expertise in all deposit account products and services, so
that sufficient time and effort can be placed in the consumer credit
underwriting and loan approval process.

Knowledge and work experience that demonstrates effective abilities to
supervise the department with special emphasis on sales and customer service
practices and principles

Skill in communicating with clients and co-workers in courteous and
professional manner.

Skill in operating computer terminals and printers, back counter capture
machine, coin machine and copier

Skills in effectively listening to customers and making appropriate referrals

Ability to maintain a high level of confidentiality.

Ability to train employees.

Ability to ensure that appropriate efficiency, accuracy, and customer
service is provided to customers to ensure that the banks goals of meeting
the customers needs is being met.

Ability to demonstrate accuracy and efficiency in a fast-paced environment.

Ability to function as a team player.

EDUCATION AND EXPERIENCE:
High school graduate or equivalent.
Prefer 4 – 6 years related banking experience.
Prior supervisory experience.