CUSTOMER CARE SPECIALIST – RIDE DESIGNS

Position Title: CUSTOMER CARE SPECIALIST – RIDE DESIGNS

Location: Littleton – LIttleton, CO

Salary Range: $21.00 – $23.00 Hourly

Description:POSITION SUMMARY:
Represents the company with a complete understanding of all products,
policy/procedures, market dynamics, and technical aspects. Responsible
for processing specific customer orders, quotes, returns, and inquiries
or complaints via phone/fax/web, and to support overall company sales
goals by enhancing customer relationships through the delivery of service excel

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:
Responsible for processing customer orders demonstrating a thorough
knowledge of products, function, and adjustability/adaptability. Able to
problem-solve and knowledgeable of all options and configurations while
guiding and assisting customers with selection, and/or adaptation to meet
end-user needs.
Responsible for assisting customers as necessary with order status,
quotations, returns and/or repairs, etc., while understanding key
customer relationships and competitive market or funding dynamics that impact
the buying decision.
Responsible to provide appropriate support to field sales Associates,
handling key account relationships where needed and utilizing sales contact
tools and communication to accomplish overall top-line sales objectives.
Responsible for maintaining up-to-date product and systems knowledge.
Responsible to contribute to a team environment that promotes and provides
service excellence to internal and external customers. This would include the
ability to champion key product, project, or customers with little or no
assistance.

Qualication: Qualifications

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
High school diploma or GED equivalent, college-level or degree is
preferred.
Experience in a fast-paced customer service environment (or equivalent).
6 months to 2 years with solid, consistent performance Customer Service
Specialist (or equivalent) preferred.
Typing skills minimum 25 wpm, ten-key skills, and computer operation
including MS office products, queries, and web-based systems.
Ability to read and comprehend simple and complex instructions, short
correspondence, and memos.
Strong verbal communication skills and interpersonal skills.
Ability to learn quickly and retain skills/knowledge for future
application as needed.
Must be able to able to successfully complete the 10 12-week training
program.

COMPETENCIES:
Results Orientation Focusing on the desired end result of ones own or
ones units work; setting challenging goals, focusing effort on the
goals, and meeting or exceeding them.
Decisiveness Making complex decisions in a timely manner.
Attention to Communication Ensuring that information is passed on to others
who should be kept informed.
Oral Communications Expressing oneself clearly in conversations and
interactions with others.
Written Communication Expressing oneself clearly in business writing.
Customer Orientation Demonstrated concern for satisfying ones external
and/or internal customers.
Personal Credibility Demonstrated concern that one be perceived as
stable, responsible, dependable, and trustworthy.
Forward Thinking Anticipating the implications and consequences of
situations and taking appropriate action to be prepared for possible
contingencies.
Analytical Thinking Approaching a problem by using a logical,
systematic, sequential approach.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be
met by an associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Oral Comprehension The ability to listen to and understand information and
ideas presented through spoken words and sentences.
Oral Expression The ability to communicate inf rmation and ideas in
speaking so others will understand.
Near/Distant Vision The ability to see details at close range (within a
few feet of the observer), distance vision, peripheral vision, depth
perception and ability to adjust focus.
Written Expression The ability to communicate information and ideas in
writing so others will understand.
Written Comprehension The ability to read and understand information and
ideas presented in writing.
Information Ordering The ability to arrange things or actions in a certain
order or pattern according to a specific rule or set of rules (e.g.,
patterns of numbers, letters, words, pictures, mathematical operations.
Lifting The associate must occasionally lift and/or move up to 25 pounds.
Motion Parameters The ability to sit, stand, walk, and reach with
hands and arms, hands to finger, handle and feel.
Attendance Regular attendance is required on site for a 40-hour work week.
Overtime Must be able to work overtime, as required.

Apply Here: https://www.click2apply.net/gAawOjspMq8w4Ur2bHlj5j