Member Relations Specialist

Description

Duties and Responsibilities
Assist in the collection of past due member accounts including follow thru on
non-sufficient fund transactions and changed credit card numbers and
expiration dates.
Research membership accounts for payment history and any other needed
demographics.
Process membership changes and maintain correct billing information.
Process refunds as necessary.
Manage a system of forms, applications and reports so applications for
membership and/or scholarships are processed/entered efficiently and as
promptly as possible.
Handle telephone calls and customer contacts regarding billing and POS issues.
Analyze statistics or other data to determine the level of customer service we
are providing our members.
Initial telephone communication with past and current members of The Kroc
Center for the purpose of inquiring about member experiences or membership
plan sales.
Answer general and in-depth questions via LiveChat on The Krocs website
Send guest suggestions to department heads
Assist Guest Services Analyst in system trainings for departments
Assist with special/seasonal projects as required.
All handling of cash and accounting procedures must adhere to The Salvation
Armys policies and procedures.
Perform other related duties as requested.
General Qualifications and Proficiencies
Bachelors Degree in a relevant field, highly desired, or 2 years of
bookkeeping and/or accounting experience.
High attention to detail, consistent reliable follow through and able to
prioritize and manage multiple projects and meet established deadlines.
Ability to operate standard office equipment in an efficient manner is
necessary.
Must have excellent computer skills, with working experience of Microsoft
Office suite. Ability to use new software programs with basic training.
Excellent math and problem-solving skills required.
Ability to present oneself in a professional manner and maintain
confidentiality and sensitivity in relation to information and documentation
is essential.
Service-oriented team player who can take initiative, work independently and
quickly adapt in a fast-paced environment.
Must be able to read, write and communicate in English.
Able to occasionally work weekends/evening hours and must have willingness
and ability to travel.
Valid drivers license and insured transportation.
Physical Requirements
Ability to sit for two to three hours at a time, ability to stand,
stoop, or walk for a minimum of eight hours per day and lift and carry up to
25 pounds.
Ability to grasp, push, pull objects such as files, file cabinet drawers
and reach overhead.
Ability to operate telephone.
Ability to operate a desktop computer.
Qualified individuals must be able to perform the essential duties of the
position with or without accommodation. A qualified person with a disability
may request a modification or adjustment to the job or work environment in
order to meet the physical requirements of the position. The Salvation Army
will attempt to satisfy requests as long as the accommodation needed is
reasonable and no undue hardship would result.
Equal Employment Opportunity: Minorities/Women/Disabled/Protected
Veterans.Qualifications

Behaviors
Functional Expert – Considered a thought leader on a subject
Team Player – Works well as a member of a group
Detail Oriented – Capable of carrying out a given task with all details
necessary to get the task done well

Motivations
Flexibility – Inspired to perform well when granted the ability to set your
own schedule and goals
Work-Life Balance – Inspired to perform well by having ample time to pursue
work and interests outside of work
Goal Completion – Inspired to perform well by the completion of tasks
Ability to Make an Impact – Inspired to perform well by the ability to
contribute to the success of a project or the organization

Experience
Excellent computer skills, math and problem-solving skills requir d (required)
Experience with Microsoft Office suite (required)
Bachelors Degree in a relevant field, highly desired, or 2 years
bookkeeping and/or accounting experience highly desired (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, or protected veteran status and will not be