Field Application Engineer

Infinite Electronics is a leading GLOBAL SUPPLIER of electronic components, serving the urgent needs of engineers through a family of highly recognized and trusted brands. We offer a broad portfolio of products with same-day shipping and world-class technical support. Our brands provide solutions with power distribution, surge protection, RF, cables, transceivers, fiber solutions, connectors, and antenna solutions. Infinite serves various markets, including telecommunication, commercial, industrial, military, energy, MSO, and data centers, to name a few.

Position Description:

The Field Application Engineer will support the Integra brand for all optical transceivers and fiber solutions. Candidates will possess extensive MSO or ISP market knowledge on various OEM platforms with testing and identifying 3rd party transceivers to meet customer system needs. The ideal candidate will have experience with technical sales support, working with engineers, product line managers, and program managers. The candidate must have experience working with various customer influencers to support the business development sales team to win new business. All potential candidates must have strong networking skills, technical presentation experience, keep up with industry trends, and a proven track record of customer support experience.

General Duties and Responsibilities

Liaise effectively with customers on new projects, product installation, and internally with engineering departments, manufacturing, and Sales team

Support Sales in the development of new customers and supporting existing customers with new projects

Provide interface with customers via video, phone, email, face-to-face, and live web chat

Work closely with Sales in customer discovery to understand the customer’s network architecture and recommend products

Providing remote and on-site support including product training, installation support, and troubleshooting

Resolve customer issues, questions, and complaints in a professional and collaborative manner

Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed sales quotas

Support trade shows, be involved in key organizations/groups (SCTE, IEEE), and give customer-facing presentations on various topics to educate our customers.

Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases

Identify customer and competitor trends and provide technical feedback to marketing and product groups

Documenting emerging customer needs and potential new product needs

Other duties as assigned

Required Knowledge, Skills, and Abilities:

Candidate will have strong interpersonal skills and business acumen with a customer-centric focus and urgency to meet strategic objectives.

Ideal candidate will have at least 5 years of technical support experience via remote or face-to-face meetings.

Technical experience with OEM routing, switching, and storage platforms and rack equipment.

In-depth knowledge of 3rd party transceiver product lines, market trends, and competitor landscape

Professional communication skills, written and spoken English, including correct usage of grammar and sentence structure and appropriate professional messaging and tone

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

General computer skills, including a solid working knowledge of Excel, Word, Outlook, MS Teams,

Experience working in a fast-paced sales environment

Experience with a CRM and ERP system preferred

Individual may be required to sit, stand, walk regularly, and occasionally lift 0-40 pounds

Education and Experience:

Bachelor of Science in Engineering or equivalent experience

Personal Traits and Characteristics:

Reliable, dependable, and diligent

Highly organized with good time management skills

Excellent work attendance record

Task-oriented, attention to detail, ability to multi-task and prioritize

Able to work under pressure and deadlines

Effective communication skills

Professional demeanor, dress, and conduct in a business office setting

The successful candidate shall exhibit a sense of ownership and urgency and be solution-orientated, collaborative, and accountable.

Work Environment:

Our work environment is typically considered in an office environment located on-site, within an Infinite location during regular or extended business hours. The work environment may include the employee’s residence (Work from Home) or a hybrid combination of home and on-site facility.

Accommodation:

Candidates for the position should be able to perform essential job duties in a described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce, and we actively encourage women, minorities, people with disabilities, and veterans to apply.