Application Specialist

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6694187

Application Specialist

About the Team:

We are looking for dedicated individuals, excited to be a part of our
culture! Donor Network of Arizonas mission is to make the most of life
through the gift of organ and tissue donation. We challenge ourselves
and others every day to realize Arizonas potential to save and improve
lives. Every employee at Donor Network of Arizona is responsible for
embracing the organizational culture by upholding the Donor Network of
Arizonas core values of Positive Energy, Passion, and Eagerness.

About the Application Specialist:

The primary responsibility of the Application Specialist is to support
all operational aspects of the organizations specialized systems. We are
looking to hire a technically proficient individual who can proactively
manage a wide range of application platforms, provide user training, and
become the subject matter expert for most of our specialized systems.
Success in this role requires excellent problem-solving skills,
effective communication, and a strong proficiency in application
support. The ideal candidate will have in-depth knowledge of Cloud/SaaS
applications, on-premises architectures, training best practices for
diverse audiences, and best practices in software/UX development. The
scope and priorities of this position will be defined by the Data
Integration and Process Automation Engineer, in alignment with IT
departmental and organizational priorities. This role will have IT
liaison priorities set by Business Intelligence and
Marketing/Communication leadership.

This positions expected level of interaction with all DNA departments
will be governed through the creation of IT Service Requests by both IT
and non-IT resources, in support of departmental and project objectives.
As an active IT Team member, this positions duties include mandatory
participation in proactive management of IT Service Requests on a
rotating on-call schedule, during off-hour time periods.

Responsibilities:

Working with organizational stakeholders to support key departmental
products and applications.
Working with vendors to install, upgrade and maintain key departmental
products and applications.
Training users on how to use key departmental products and
applications.
Providing guidance to users on how to use key departmental products and
applications.
Working with in-house development teams on the development and support
of internally developed applications.
Act as an IT liaison to key departments / committees whose key
departmental products and applications they support.
Understands best practices around UI/UX Development to improve overall
user experience
Familiar with Low Code/No Code solutions when generating user
reports/interfaces.
Understanding on how to Support flexible meeting architecture utilizing
teams and in house AV equipment
Advance understanding of IT Troubleshooting workflows and how to
identify root cause analysis.
Understanding of Telephony architectures, and how to support advance
call flows and hunt groups.
Participates in 24 x 7 x 365 On-Call IT resource rotation schedule to
field IT Service Requests from users related to workflow stoppage of
production systems while maintaining alignment with well-defined
executive management service objectives.
Follows established change control processes to implement planned
changes to production and non-production systems.
Follows established SCRUM process to iterate/enhance current
integrations/developments within the organization as guided by Data
Integration and Process Automation Engineer.
Ethically handles and adheres to regulatory compliance of private data,
including financial and/or healthcare data.