Referral Optimization Charge (Night Shift)

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6694167

About the Team:

We are looking for dedicated individuals, excited to be a part of our
culture! Donor Network of Arizonas mission is to make the most of life
through the gift of organ and tissue donation. We challenge ourselves
and others every day to realize Arizonas potential to save and improve
lives. Every employee at Donor Network of Arizona is responsible for
embracing the organizational culture by upholding the Donor Network of
Arizonas core values of Positive Energy, Passion, and Eagerness.

About the Referral Optimization Charge:

The Referral Optimization Charge (ROC) is responsible for managing daily
organ referral activities, guiding, and supporting the Referral
Responders and Referral Intake Specialists. The ROC ensures an efficient
referral monitoring process, which includes conducting medical
screenings, maintaining hospital communications, assessing donor
suitability, and facilitating conversations with families. This position
is essential in maintaining a smooth and effective organ referral
process.

General Charge Duties

Acts as a shift leader and provides real-time logistical direction of
referral monitoring resources to ensure optimal shift performance and
efficiency.
Ensures continual monitoring of potential organ donor referrals.
Determines and communicates shift plan for deployment and case
assignments to scheduled RO staff.
Assists with the daily RO shift calls.
Effectively provides staff with direct support and guidance on how to
oversee new and difficult situations.
Advises staff when working through operational challenges by providing
mentoring, talking points, coaching and on-site support.
Maintains the highest standards of professional conduct and
interpersonal relationship development.
Performs all the duties and responsibilities of the Referral Intake
Specialist and Referral Responder as needed.

Initial Referral Intake and Response of Heart-Beating Ventilated (HBV)
Referrals

Oversees the prompt and professional response to referrals, facilitating
the evaluation of donor potential.
Advises and supports Referral Responders in facilitating activation
assignment responding to heart beat ventilated (HBV) referrals
promptly.
Guides the initial screening process for organ donor suitability.
Collaborates with the organ advisor on call (AOC) to ensure accurate and
efficient information is shared.

Organ Donor Suitability

Reviews obtained information and advises on the assessment of potential
organ donors to enhance the donation process.
Ensures accurate documentation of clinical status, plan of care, and
family information.
Prevents family conversations about donation when there is no potential
for donation.
Ensures withdrawal of care is not initiated before evaluating donor
suitability.
Collaborates with other applicable departmental advisors on organ
referral progression and the activation of appropriate staff to
facilitate donation conversations and organ donor management.

Family Conversation Facilitation

Ensures the evaluation and documentation of a referrals plan of care and
the familys readiness for a donation conversation are regularly
monitored.
Supports Donation and Family Advocates (DFAs) in facilitating family
conversations regarding donation.
Guides the process of obtaining informed authorization from donor
families in collaboration with hospital staff.
Advise on appropriate timing for a family conversation.