Customer Service Specialist (Direct Hire)

This position is the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. You will handle inquiries, orders, and complaints, providing exceptional service and building strong relationships. Your role is crucial in maintaining customer satisfaction and contributing to the overall success of our manufacturing plant, which specializes in plastic bag production through extrusion processes.

Description:

Use ERP system to enter customer purchase orders to produce order for scheduling

Provide pricing for all customer quotes and orders

Develop and foster relationships with customers

Work directly with sales reps and management to achieve sales goals.

Manage and grow existing customer house accounts

Manage customer requests regarding order status, returns and complaints

Maintain customer stock inventory with min max program

Create documents/reports regarding issues, orders, pricing, and sales.

Coordinate issue resolution between customer and appropriate internal members (plant, shipping, accounting).

Hold new order meeting to provide correct information on new order

Scan and file customer purchase orders in ERP system

Additional Skills & Qualifications:

MUST HAVE KNOWLEDGE OF ERP & SALESFORCE

1-2 Years FoodBev/ Distribution/Manufacturing exp

High school diploma or its equivalent

1-2 years of experience in customer service

Excellent verbal/written communication skills

Preferred Qualifications:

Proficiency in Microsoft Office 365-word processing and spreadsheet application

Ability to work both independently and as a team member

Strong communication and customer service skills

Demonstrate ability to learn quickly and function well in a fast paced, high-pressure environment

Work Environment:

Office Environment

Monday-Friday 7 AM – 3:30 PM

Interaction with colleagues and customers in person, over the phone and via email.

Benefits:

Available after 60 days of employment – includes 401k match after 90 days

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision

401(k)/Roth

Basic/Supplemental Life & AD&D

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Company Paid Time off or State Sick Leave

#prioritywest

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.