Field Support Specialist

Basic Qualifications
Bachelors degree in a related specialized area is required or equivalent experience. Agile experience preferred.
CLEARANCE REQUIREMENTS:
[Department of Defense Secret security clearance is preferred at time of hire.] Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for a Field Support Specialist supporting the Nosis and STRMS Programs. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nations core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
REPRESENTATIVE DUTIES AND TASKS:
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives.
Acts as local on-site representative to customers organization.
Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals
Conducts site, software, and equipment inspections in order to perform installations and preventative and corrective maintenance
Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the shoulder/refresher training to users in the field as required
Develops plans and procedures of installation or systems and software
Diagnoses and repairs hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical support centers
Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data
Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system
Leads Field Support input on small proposal efforts
Perform complex technical evaluation and resolve critical technical problems on fielded systems
Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites
Recommends design enhancements to internal management and engineering
Represents the company at program and customer reviews
Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all software applications
Specific OSHA training such as, 30 hours construction training, may be required as determined by management
Supports Field Support input on large proposal efforts
May be required to be fielded nationally
May be required to deploy and operate with US Forces in CONUS and OCONUS field locations, to include combat zones
Travel may be required to world-wide non-field locations
KNOWLEDGE SKILLS AND ABILITIES:
Experience with Linux, ORACLE, VMware, Hype