Service Technicin 2047320

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12211621

Job#: 2047320

Job Description:

Service Technician (Multiple Shifts)
Onsite (Monday-Friday)
Hanover Park, IL
Apex Systems, the Nations 2nd largest Technical Staffing and Services
Firm, has multiple openings for Service Technicians for an IT Services
company in Hanover for a 6-month contract plus extensions and ability to
convert to full time employment.
Please email resume
to[[emailprotected]](https://compliance.prodivnet.com/cdn-cgi/l/email-protection#e380879685859aa38293869b909a9097868e90cd808c8e)
Schedule & Shifts:Monday – Friday
Shift: 1st 8AM – 4:30PM
Shift 1st 6AM-2:30PM
Shift 2nd 2PM-10:30PM
Shift 3rd: 10:30PM-6AM
Weekend: 7am-7pm (Saturday and Sunday)
Overtime is mandatory during high volume business periods.
Light Industrial/Warehouse environment.
BASIC FUNCTION OF THE JOB
The Services Technician performs configuration, modification, repair,
testing and/or servicing on IT devices, including, but not limited to:
hardware and peripherals and software configuration.
WORK PERFORMED
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Essential Functions of the Job:
Hardware:
Configure hardware including desktops, laptops, mobile devices,
servers.
Deploy images and customize software based on provided work
instructions.
Identify and troubleshoot system hardware problems.
Perform Quality Control inspections.
Provide Labs Management with reports that include daily and/or weekly
productivity.
Time management skills to ensure the efficient utilization of Company
resources including parts, tools, inventory, own time, etc.
Ability to navigate through SAP and Excel software used for order
processing.
Maintain and protect Companys assets and property, including spare
parts, client-supplied product, loaners, tools, test equipment, etc.
Escalate problems and issue to Lab Management as appropriate. This
includes, but is not limited to, problems exceeding commitments with
regard to response time, lack of spare parts, training, or any other
actual or potential client satisfaction issues.
Represent the Company in a professional and business-like manner and
communicates effectively with Companys associates and their clients.
Complete all required documentation involved within a project to
ensure accurate billing with respect to warranty or contract. This
includes getting all required information to the Lab management
immediately.
Maintain efficient utilization of space in the lab.
Assist other team members on projects as assigned.
Ability to use a pallet jack is required for this position.
For National Repair Center assignments: Performs necessary hardware
and peripheral repairs. This includes, but is not limited to,
identifying the problem and determining the most efficient and cost
effective way to resolve the problem, keeping customer downtime to a
minimum.
Other duties as assigned.
MINIMUM REQUIREMENTS
Education and/or Experience:
Bachelors degree (BA/BS) from four-year College or university or 2 years
related experience and/or training; or equivalent combination of
education and experience. PCs, messaging and server software
applications experience required. LAN/WAN, and ability to automate tasks
using basic scripting techniques a plus.
Hardware/peripherals/software