Part-Time Universal Service Representative, Teller First Street

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12211730

The Universal Service Representative (USR) is a financial mentor that
listens to our member needs. They look out for our members best
interest and provide guidance on solutions to improve their financial
life. The USR will expertly represent UICCU and form professional
relationships with our members.

Our USRs will:

– Build member loyalty.
– Provide in person and digital solutions for peers and members.
– Build and maintain product knowledge, so they may assist members
with financial needs.
– Focus on compliance and security.

Essential Functions & Responsibilities:

– Consistently provide outstanding service focusing on member service
and member loyalty skills.
– Consistently identify the needs of members and recommend appropriate
credit union solutions in order to meet and exceed production goals
and help achieve organizational goals.
– Balances cash drawer and maintain integrity of inventory.
– Adheres to credit union policy and procedures to ensure accuracy and
attention to detail in all member transactions.
– Own member problems, issues, and complaints and ensure the
appropriate follow-up to achieve the best resolution.
– Maintain flexibility and willingness to provide assistance at other
branch locations as needed, including Saturday rotation.

Salary and Benefits:

– Starting salary is $16.50 per hour.
– Comprehensive insurance options including Health, Dental, and Vision
for full-time employees.
– 401K eligibility, including company match program.
– Generous paid time off benefits.

UICCU is an Equal Opportunity Employer. We are committed to
cultivating an inclusive and safe culture where our employees feel they
belong.

We will ensure that individuals with disabilities are provided
reasonable accommodations to participate in the job application or
interview process, to perform essential job functions, and to receive
other benefits and privileges of employment.

UICCU has been named a Best Place to Work for the past 5 years!