Personal Banker – 35326_62236-4804

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12209181 About Working at
Commerce

Building a career here is more than just steps on a ladder. Its about
helping people find financial safety and success, helping businesses
thrive, and making sure people and their money are taken care of. And
our commitment doesnt stop there. Our culture is about our people, the
ones in our communities and the ones that work with us.

Here, youll find opportunities to grow and learn, to connect with
others, and build relationships with the people around you. Youll have
the space and resources to grow into the best version of yourself.
Because our number one investment is you.

Creating an award-winning culture doesnt come easy. And after more
than 155 years, we know Commerce Bank is only at its best when our
people are. If this sounds interesting to you, keep reading and lets
talk.

Compensation Range

Hourly: $19.50 – $23.75 (Amount based on relevant experience, skills,
and competencies.)

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion
for helping our customers improve their financial health. As a Personal
Banker, youll gain valuable insight into banking and finance, while
helping customers with their daily financial challenges. Youll be
helping yourself too, because Commerce has a tradition of recognizing
and rewarding people for their talent, skills, and contributions. If
this sounds like a fit for you, were looking for a new Personal Banker
to join our team at our Columbia, IL location.

Personal Bankers are the key ambassadors of the Commerce Bank brand. In
this retail banking role, you will develop and maintain long lasting
relationships with not only your customers, but with your co-workers and
other areas of the business within Commerce. As a Personal Banker, your
goal is to uncover the financial needs of each customer and provide them
with solutions to address those needs.

As a Personal Banker, youll:

– Receive the tools, resources, and training you need to be successful
in your role and have opportunities to further your career with
Commerce Bank.
– Deliver an excellent customer experience both in person and over the
phone to ensure we meet customers financial needs.
– Actively listen to our customers so you can make appropriate
recommendations that match their needs.
– Educate customers on a variety of retail products and digital
solutions that improves their financial wellness.
– Ensure financial transactions are completed accurately and
efficiently, while complying with all policies, procedures, and
regulatory requirements.
– Establish relationships with other internal departments and refer
customers to bank specialists when complex financial needs are
identified.
– Be able to earn more than your base pay through our quarterly
incentive program.

Essential Functions

– Interact with customers both in person and over the phone to ensure
their financial needs are being met through needs-based
conversations and sales fulfillment
– Actively listen, understand, and make recommendations of products
and services based on customer needs to ensure individual and team
sales and services goals are achieved.
– Educate customers on a variety of retail products and digital
solutions that enhance the customer experience and contribute to
achieving sales goals
– Ensure financial transactions are completed accurately and
efficiently, while complying with all policies, procedures, and
regulatory requirements
– Identify complex financial needs and refer customers to bank
specialists when appropriate.
– Perform other duties as assigned

Knowledge, Skills & Abilities Required

– Strong sale skills with the ability to provide an excellent
customer experience by easily connecting with customers in-person
and over the phone.
– Ability to meet personal and branch sales and customer services
expectations
– Motivated and organized self-starter with strong attention to detail
and the ability to manage multiple priorities
– Team player with excellent written, verbal and interpersonal
communication skills
– Ability to remain adaptable to a variety of situations with an
optimistic outlook that is aligned with our culture and Core Values
– Proficient with Microsoft Word, Excel and Outlook

Education & Experience

– High School diploma or equivalent combination of education and
experience required
– 1 years sales or customer service experience required
– Experience working in an environment with individual and team sales
goals preferred

Position may be filled as a Personal Banker I or a Personal Banker II,
depending on experience and education

For this position, federal regulations require Commerce Bank to
prepare an investigatory consumer report which will disclose credit
history. If you express interest in and are considered for this
position, you will be asked to authorize that report.