Mortgage Advisor – Wichita, KS (21st & Webb)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Mortgage Advisor to join our Retail Team in Wichita, KS. This role is responsible for providing and managing mortgage consulting services for bank customers.

A successful candidate will have:

Exemplary customer service experience

Experience with obtaining sales goals and objectives

Confident and articulate communications skills

Initiative and strong work ethic

Credibility to provide reliable and accurate information for recommendations

Strong attention to detail and time management skills

Ability to build and maintain relationships with direct reports, Emprise associates, vendors, and customers

An understanding of and commitment to our values

Attitude and aptitude to engage in continuous development

Essential functions of the role:

Provide retail mortgage and consulting services to customers and branch associates

Analyze information to determine strategies for meeting customers’ mortgage needs

Research and resolve customer issues, in addition to anticipating potential problems and take preventative action

Provide proactive, solution-based approaches to enhancing customer relations and other financial needs

Manage mortgage advisory process to ensure regulatory compliance

Maintain current understanding of various documentation types, loan programs, required disclosures, as well as all overall general underwriting guidelines

Ensures mortgage product presented is suitable for customer

Maintains complete and accurate records throughout the mortgage process

Maintains knowledge of the various systems and services used in the mortgage process and serve as a resource for mortgage advisory processes and procedures

Other duties as assigned within the scope and responsibility of the job

Requirements

High school diploma or GED required

5 years’ experience with retail mortgage products is required OR level of education that, together with industry experience, enables the applicant to meet the job requirements

Customer relationship management experience required

Proficiency with large server-based applications and typical desktop software required

Bachelor’s degree preferred

Benefits

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.