Project Manager – Solon, OH

Job Overview
To coordinate multiple Professional Services customer project implementations of Aclaras innovative enterprise Automated Metering Infrastructure (AMI) products and services, and work collaboratively with a team of customers, project managers, systems engineers, product managers, business analysts, developers and other Aclara resources.
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A Day In The Life
Manage the delivery of Aclaras products and services including, smart meters, sensors and controls, communication networks, software solutions, and implementation services.
Successfully manage multiple/simultaneous client-facing system deployments and customer installation project implementations by continually motivating clients/team members, ensuring project timelines are met, and issues are addressed
Coordinate delivery of Aclara internal tasks across multiple departments including ordering, product management, field resources, training and software configuration.
Quickly ramp-up on new hardware and software releases and product functionality to ensure successful implementation of these features for clients
Contribute to special internal projects as needed to improve service launches by defining success metrics and project goals, improving internal processes/methodologies, and increasing retention/satisfaction of existing and new client base
Interact with clients to understand their business needs, communicate project status and develop relationships to ensure satisfaction while minimizing project risk
Thoroughly understand delivery contracts and provide representation internally and to the customer.
Apply best practice project management techniques and individual technical and or business knowledge to ensure that the work product and project deliverables are of the highest quality to satisfy client expectations
Gather client business requirements and review with Product Management and Engineering to help develop and implement solutions that will meet clients overall business objectives
Work with the Sales and Account Management team to generate incremental revenue through professional services
Develop and manage project plans, tasks, budget, deliverables, dependencies and resource requirements to ensure on time delivery
Track, assess and communicate client and project goals, plans, issues, key milestones, timelines, action items, metrics and budgets, prior, during and subsequent to implementation
Identify and manage implementation and project scope changes
Develop and maintain a productive working relationship with prime contractors and third party service providers associated with the project
What will help you thrive in this role?
Bachelors degree in Engineering, Computer Science or Business will be considered.
In lieu of a degree, at least ten (10) years of experience will be considered, specifically in major account project management
Four (4) or more years of directly relevant experience as a Project Manager responsible for the implementation of complex engineering solutions, including software or hardware, or communication network applications.
3 years experience managing the delivery of multi-function technical services
3 years experience managing project resources
3 years experience in a customer-facing role providing project management and support
Demonstrated track record of successfully managing large Professional Services/Implementation projects
Demonstrated experience with client-facing activities: sales calls, business development, requirements gathering, project planning, risk assessment and mitigation, and progress meetings
Demonstrated track record of developing senior level client relationships
Experience implementing data-intensive software systems in an enterprise environment.
Proven success in driving implementation projects to completion.
Ability to successfully provide direction and leadership to othe