Office Manager II

Primary Responsibility :

Directs general office activities and workflow for multiple sites. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures. Typically has direct reports.

What Youll Do :

Coordinate activities with other supervisory/lead personnel and with other work units or departments.
Develop or update procedures, policies, and standards
Implement corporate and departmental policies, procedures, and service standards in conjunction with management
Interpret and communicate work procedures and company policies to staff
Work with General Manager to develop annual departmental budget
Develop work schedules according to budgets and workloads
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies
Resolve customer complaints and answer customers questions
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance
Keep informed of provisions of labor-management agreements and their effects on departmental operations
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action
Train and instruct employees in job duties and company policies or arrange for training to be provided
Participate in the recruitment, interview, and hiring process
Perform other duties as assigned

What Experience and Education You Need :

Five to eight years office experience in warehousing and/or logistics
4 years general supervisory/management experience
HS Diploma or equivalent
Experience in HRIS and ATS systems preferred

What Could Set You Apart :

Ability to manage supervisors and employees
Ability to work in fast-paced, deadline-oriented environment
Ability to communicate effectively with variety of individuals
Ability to reason, negotiate, instruct, persuade, or speak with others
Ability to pay close attention to detail
Strong interpersonal skills and judgment in communicating with staff
Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism
Excellent written and oral communication skills
Proven ability to juggle multiple tasks simultaneously
Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
Ability to solve complex problems
Ability to manage multiple sites
Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
Proficient in Microsoft Office, including Word and Excel
Proficient in WMS

Physical Requirements :

Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question Whats in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity