MBSH-Call Center Representative

MICHIGAN RESIDENTS ONLY

Description:

Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps.

Hours: Monday – Friday. Must be available from 8am-5pm.

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan.

This specific role will be assisting clients with the program that helps Michigan residents apply for monetary assistant such and food stamps and childcare.

They will help clients that may be having trouble navigating the website or individuals that do not have access to the website.

This call center serves as the tier 1 helpdesk for the new the Portal.

They answer questions about navigating the portal, applying for benefits, connecting with community partner organizations, and account/password resets

Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.