Business Analyst

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Universal Products & Experiences is a world-class business operating across the globe, translating Universal stories and characters from the screen and into the daily lives of fans.  An exciting opportunity has arisen to join the Universal Products & Experiences Technology team as a Technical Business Analyst, in support of this dynamic and growing business.

We in UP&E Tech are influencers driving change within NBC Universal – not only through our deep alignment with the Brand Development & Retail teams, but also though our effective collaboration across Operations and Technology groups at NBCU.  We embrace collaboration and know that we are better together.

As a Technical Business Analyst within UP&E, you will be instrumental in driving the business’ objectives for growth and transformation.   With a focus on engagement with your colleagues in the business, you will take responsibility for the investigative work to determine business requirements and specify efficient business processes and solutions. You will also take responsibility for the day-to-day operations of our Product Approval Management platforms, form part of the team managing our implementation of Adobe’s Adobe Experience Manager Cloud Service platform and support upstream and downstream integrations with other parts of our technology ecosystem.

REQUIREMENTS:

Primary responsibilities will include:

Business Analysis and Client Engagement

Develop deliverables, including but not limited to, workflows, wireframes and process models, detailed business requirements, use cases, business rules, release notes, change management documentation, etc.

Follow established demand management process to engage business partners on requirements gathering

Follow established governance process to prioritize requests

Conduct requirement review with business users including external application teams

Contribute to discovery and requirements gathering sessions with business and technical teams, documenting functional requirements and use cases

Project Delivery

Partner with the project delivery team to assess technical feasibility and obtain estimates for the product backlog items

Manage blockers and impediments to the release plan

Identify and mitigate project risks

Develop and maintain project plans to track milestones and detailed tasks

Track open issues

Write and communicate project status

Quality Assurance

Oversee planning, organization, coordination, and execution of quality assurance activities

Create test strategy, and produce test scripts for medium to complex enhancements

Execute testing for medium to complex enhancements

Production Support

Perform analysis to resolve day-to-day production support issues

Generate monthly reports/metrics to identify trends in support themes

Bachelor’s degree in Computer Science or related field, or equivalent experience

2 years in business systems analysis with mastery of requirements gathering and process definition

A demonstrated track record of success in forging and developing excellent relationship with key business partners and stakeholders

Understanding of system architecture, integration, and software development processes along with experience managing application development in browser-based and mobile environments

Ability to demonstrate initiative, work on assigned development tasks independently, leverage team members and resources as necessary, apply critical and creative thinking, challenging the status quo where necessary

Ability to effectively prioritize, manage aggressive timelines and professionally navigate high pressure situations

Ability to quickly learn a broad array of technologies and apply that knowledge to real-world problems

Strong written and verbal presentation skills

Highly organized and detail-oriented

Strong analytical & problem-solving skills

Very strong interpersonal skills and the ability to develop and maintain good working relationships with the internal team, business users, external partners, etc.

PREFERRED QUALIFICATIONS:

Experience in Consumer Products Licensing and Media/Entertainment

Experience with Salesforce, Adobe Experience Manager Cloud Service and/or Adobe Workfront

Technical proficiency in such areas as GitHub, Java and .NET

Experience with Azure APIs, VMs and Environment Configurations

Proficient with HTML, CSS and Javascript

Experience with Process Improvement methodologies (e.g., 6 Sigma, Lean)

Experience with various formal methodologies for Agile software development

Business savvy, with the ability to interpret technology issues for consumption by non-technology business partners

Experience with vendor management & collaboration with software and service providers

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page (https://www.nbcunicareers.com/benefits)  of the Careers website. 

Salary range:  $85,000 – $105,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.