Global Customer Service Representative

Job Title: Global Customer Service Representative

Job Description

As a Global Customer Service Representative, you will be responsible for managing and updating the CRM with new leads, creating and screening accounts, looking for international red flags, and interacting with vendors and suppliers to expedite orders. You will handle order tracking, status updates, and provide customer notifications of any changes. Additionally, you will process international web orders, provide bank details, follow up on payments, and ensure accurate entry of information using the ERP system. You will work closely with the Global AE, manage pricing according to guidelines, and obtain approval in competitive situations. You will resolve routine issues, communicate solutions to customers, and confer with Managers for difficult cases. Maintaining up-to-date knowledge of products and technology is essential to provide the best solutions for customers. You will keep the contact database updated with quotes and follow-up dates, distribute documentation and marketing emails, and assist new affiliates with international order entry.

Qualifications

CRM management

Account creation and screening

Order tracking and status updates

International web order processing

ERP system utilization

Pricing management

Effective communication

Problem-solving

Customer service

Attention to detail

Team collaboration

Job Type

This is a Contract-to-Hire position with a duration of 26 Week(s).

This is a hybrid position requiring some days on-site in Tewksbury, Massachusetts and some days remote.

Work hours are from 8 AM to 5 PM, with two 10-minute breaks and a 1-hour lunch break. The position offers a hybrid work environment with 3 days from home and 2 days in the office.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.