Operations Associate – Flexdrive

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, we are looking for a motivated and organized Operations Associate to join our Stoughton team full-time. Reporting into the Operations Lead, in this role, you will provide quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Stoughton sounds exciting, we would love to meet you!

Responsibilities:

Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns

Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents

Manages vehicle lot organization, vehicle transportation, and other daily rental operations

Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners

Builds trust and works effectively with others to achieve results and team goals

Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand

Takes initiative and ownership to “make it happen” and seeks out opportunities to contribute to team success

Experience:

1 year of experience in an in-person customer service role such as in retail, technical support or hospitality

Knowledge of the for-hire vehicle industry

Familiarity with the Stoughton area

Impeccable customer service and problem-solving skills

Excellent, clear verbal and written communication skills

What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance

Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM

Bonus points if you love ride-sharing so much that youre a Lyft driver too!

Proficiency in other languages is considered a plus!

Must have a valid unrestricted driver’s license

Benefits:

Great medical, dental, and vision insurance options

Mental health benefits

Family building benefits

In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

401(k) plan to help save for your future

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Pre-tax commuter benefits

Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is on-site at a Lyft location full time. #Onsite

The expected base pay range for this position in the Stoughton area is $18.05- $22.56 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.