Operating Supervisor, Customer Ops – Revenue Protection
ConEdison
Required Education/Experience
High School Diploma/GED with 5 years work experience; or
Associates Degree with 4 years work experience or
Bachelors Degree with 2 years work experience
Preferred Education/Experience
Bachelors Degree
Relevant Work Experience
Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience or equivalent experience demonstrating strong customer-focused responsibilities Required
Excellent oral and written communication skills Required
Demonstrated ability to motivate and manage a workforce Required
Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources Required
Demonstrated ability to exercise independent judgment and render sound business decisions Required
Possess strong computer skills, including proficiency in Microsoft Office products and the ability to learn new software applications Required
Prior supervisory experience Preferred
Prior work experience in an operating environment Preferred
Knowledge of gas and/or electric meter installations, cycle meter reading, turn on/off of gas and/or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices Preferred
Knowledge of CIS and Customer Operations Credit and Collections policies and procedures Preferred
Knowledge of work management systems, such as IRIS, Maximo, Work Management System, and/or CPMS Preferred
Ability to analyze data and utilize tools such as Access and/or Tableau Preferred
Licenses And Certfications
Drivers License Required
Physical Demands
Must work at field locations in all weather conditions
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be willing to obtain US DOT Operator Qualification for tasks associated with gas meter turn off, valve integrity testing, and identification of hazardous gas conditions.
Must be able and willing to travel within Company service territory, as needed.
Must be available on a 24/7 basis to respond to system emergencies.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com