Deductions Representative

Come join our team as a Deduction Representative I! We started with pastries handmade by Lois and Lloyd Martin inside of a garage and we have boomed into a multi-facility company where our many products are produced by machines and shipped domestically and internationally. Talk about a rich history and exciting future! As an employer of choice we offer physical, emotional, financial and professional benefits including 401k, disability insurance and paid holidays.”

Summary:    As a member of the Martins Family, the Deduction Representative Is primary responsibility is to research and analyze customer deductions for product shortages , damages, pricing, promotion , advertising  or other deductions taken by customers  and collect past due invoices   by working closely with  internal and external  customers   to resolve routine  discrepancies   by performing the following:  

Essential Duties and Responsibilities:  include the following. Other duties may be assigned.  

– Collaborates  with cash application, credit, sales and other internal partners to perform analysis on customer deductions, including but not limited to , audits, shortages, promotions, advertising allowances, etc.; resolves issues in a timely manner.  

– Reconciles and resolves customer audits. 

– Manages standard Oracle deductions such as sample s, damages, fees, etc .; creates debit and credit memos using receivable and revenue codes as directed by Accounting Manager.  

– Communicates professionally with internal and external customers regarding routine deduction issues ,  including but not limited to,  phone calls, letters, emails and/ or meetings to collect payment .  

– Maintain s  a productive relationship with sales personnel to resolve deductions  discrepancies  and past due invoices.

– Consistently documents analysis and communication  utilizing technology provided and best practices .    

– Researches and resolves aged invoices and unapplied payments.  

– Assesses  the collectability of an account.  

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– Escalates  identified risk  to AR Supervisor .    

– Works with Deduction team or AR Analyst to formulate recommendation for payment plans and write-offs.  

– Provides proper documentation to support write-offs or charge backs .  

– Provides timely and accurate reporting on aging.  

– Works with Cash Application  team , AR  Analyst and sales to facilitate timely  promotion- end reconciliations for  billback  promotions.  

– Assists with related special projects.  

– Maintains electronic files in accordance with standard file naming convention.  

– Scans and files.  

Supervisory  Responsibilities:                       

This job  has no  supervisory responsibilities.  

Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or  Experience:                       

– High School Diploma or GED;       

– Associates degree (A. A.) or equivalent from two-year College or technical school; or  

– Three to twelve  months  related  experience and/or training  in a general accounting environment ; or    

– Equivalent combination of education and experience.  

Language  Skills:                       

Ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence. Ability to effectively present  and communicate  information in one-on-one and small group situations to customers, clients and other employees of the organization.  

Mathematical  Skills:                       

Ability to add, subtract, multiply and divide in all nits of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.  

Reasoning  Ability:                       

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to identify and solve  routine  problems using variables in standardized situations. Ability to multitask and navigate multiple systems.  

Computer Skills:  

– Knowledge of accounting software and  Microsoft Excel software  a plus .  

– Ability to type required.  

– Ability to operate 10-key calculator keypad required.  

Other  Knowledge,  Skills and  Abilities:                       

– Ability to prioritize multiple tasks.  

– Self-motivated, ability to work independently .  

– Works well in team environment.  

– High attention to detail.  

– Organizational skills .    

Physical Demands:   

The physical demands described here are representative of those that must be met by an employee to succe