Manager, Product Management – Case Automation Platform (US Card)

Locations: VA – McLean, United States of America, McLean, Virginia

Manager, Product Management – Case Automation Platform (US Card)

Product Management at Capital One is central to how we are reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Platforms are at the forefront of how we are elevating our customer experience.

We are seeking product managers to join our growing Servicing Platforms team which is revolutionizing the way we meet our customers most critical needs by delivering platform capabilities that unlock real-time, intelligent solutions. These are technically fluent individuals who can work horizontally with many stakeholders, solving complex problems with technology that focuses on real-time, intuitive experiences for our customers’ most critical needs.

You will be responsible for cultivating and delivering the vision on a platform that supports the end to end flow of customer investigations, working with many stakeholders to ideate and deliver new to market capabilities, ensuring intelligent logic within the system to drive customer resolution, while maintaining resiliency of the enterprise platform.

Key responsibilities include:

Facilitating automated and/or manual resolution of customer investigations surfaced in any channel through a deep understanding of the business need and surrounding technical ecosystem

Collaborate with product, engineering, and customers (internal and external) to create a continuous feedback loop to improve our investigative capabilities

Apply analytical rigor to turn business opportunities into measurable outcomes, that can be leveraged by all

Partner with stakeholders to identify requirements, prioritize high impact platform capabilities, and then translate those needs into iterative features that can be actioned by your engineering team(s)

Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases

Evaluate and explore new technical approaches to solve customer needs

In this role, you’ll be expected to demonstrate proficiency across four key areas

Human Centered

You’ll define clear and actionable problem statements

You’ll leverage customer insights to influence priorities and roadmap feature development

You’ll drive alignment between stakeholders in the development of acceptance criteria

Business Focused

You’ll own and prioritize the near-term product roadmap to deliver on business outcomes

You’ll be able to identify points of leverage in complex problems or systems, and utilize data to define measurable outcomes

You’ll obsess over risks to iterate faster in a well-managed way for the immediate team

Technology Driven

You’ll deeply understand and leverage technology

You’ll focus on the end-state architecture vision to partner with technology teams to drive comprehensive design decisions out of white space technical problems

You’ll share business strategy and roadmap with Tech partners to establish context

You’ll deliver value by creating reusable, extensible and resilient capabilities

Transformational Leadership

You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams

You’ll provide transparency on risks and impediments

You’ll build relationships with those outside of your immediate team resulting in horizontal influence

You’ll contribute to team culture by leading activities to attract and retain top talent, while supporting and developing junior product associates

We want you if you are:

Intellectually Curious. You ask why, you explore, youre not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly – to internal and external partners. Our team knows their priorities and why they’re doing what they’re doing. You can rally teams and groups to work with you.

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

Bachelor’s Degree or military experience

At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

2 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:

$163,300 – $186,400 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).