Supervisor of IT Systems and Support – 2

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is HYBRID.
FTE: 1.000000 Shift: Shift 2 Job Summary: This position is responsible
for all activities associated with desktop computers (and associate
peripherals), end user telephony, video and associated unified
communications technologies. Support for desktop computers/peripherals
includes: computer hardware, printers, client access software, and other
peripheral hardware devices (i.e. scanners, signature pads, etc.). Video
support will include video and teleconferencing end point equipment,
conference rooms, telehealth and telemedicine initiatives enterprise
wide. Unified communication support includes deployment and support of
mobile devices, video visits, basic phone and network troubleshooting.
This position will contribute to the development of implementation,
configuration, hardware, and software standards for IT Systems Support
to ensure consistently high levels of performance. Coordinate with the
Enterprise Architecture and Facilities Management teams to ensure proper
implementation and support of key initiatives and facilities expansion.
Work closely with staff and leaders at all levels of the enterprise to
ensure that computing infrastructure delivers a level of service
consistent with the needs and expectations of the organization. This
position is directly responsible for staff assigned to the IT Systems
Support Team, including the following: assignment of work and tasks,
performance monitoring, and completion of performance evaluations.
Provide technical consulting on complex projects. Evaluate existing
systems and procedures, providing improvement recommendations as
required. Proactively interact with key customer staff and leadership to
build relationships and improve the ability of the IT Systems Support
Team to meet the needs and expectations of the organization. Reports to
the Manager of Enterprise Operations. Performs other duties as assigned.
EXPERIENCE DESCRIPTION: A minimum of one year of experience in a
leadership position supporting computing infrastructure and in a
customer support role with high customer satisfaction goals is required.
Experience in managing end user computing, telephony, video and
converged devices and technologies. Three years of relevant IT
leadership experience is preferred. Experience implementing and managing
within the ITIL ITSM framework is preferred. Experience in a hospital or
healthcare setting is preferred. SPECIAL SKILLS DESCRIPTION: Must have
excellent interpersonal skills to effectively communicate with all
levels of hospital personnel, vendors and IT personnel. Strong ability
to define, communicate and ensure processes, policies and procedures are
executed in accordance with desired management outcomes. Must possess
the ability to deliver clear, concise communications and presentations.
Must be able to train others quickly and thoroughly on key IT concepts.
Outstanding oral and written communication skills. Strong management and
project management capabilities. Strong knowledge of: desktop computers
and associated peripherals and technologies; mobile devices; end user
telephony, video and associated converged communication technologies.
Advanced computer skills utilizing MS Office, MS Exchange/Outlook and
project management tools. EDUCATION DESCRIPTION: Bachelors degree in
computer science, or related technology field or acquired through
combination of education and experience is required. Perks & Benefits at
Froedtert Health Froedtert Health Offers a variety of perks & benefits
to staff, depending on your role you may be eligible for the following:
Paid time off Growth opportunity- Career Pathways & Career Tuition
Assistance, CEU opportunities To view the full job description please
use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEwODE3Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5 cGxpdHJhay5jb20
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEwODE3Ljg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20