Account Manager – Business Insurance (Select) – R_283132-6153

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12216957 About Marsh
McLennan Agency Midwest

Marsh McLennan Agencys Midwest Region is a full-service brokerage
providing business insurance, employee benefits, private client
insurance, and retirement services to businesses and individuals across
the country. MMA Midwest is consistently recognized as a top workplace,
attracting and retaining its insurance talent by rewarding expertise and
investing in career development. Colleagues enjoy an award-winning
culture that fosters a highly productive and results-driven working
environment.

The Account Manager is at the center of ensuring the successful delivery
of exceptional service to our clients. Working with the Producer and/or
Account Executive, they plan, execute, and track a customized service
plan for each client. The Account Manager builds effective, personalized
working relationships with clients and prospective clients, learning
their risk and insurance program needs. They engage the full-service
team and resources as appropriate to create measurable value and
efficiencies in our clients businesses. The Account Manager also has
an understanding of the marketplace and industry and uses that expertise
in placing coverage and negotiating terms and conditions on behalf of
clients. Managing the proposal and renewal processes, the Account
Manager supports clients in reviewing coverage and program options and
understanding associated details. The Account Manager oversees the
accuracy of client information in our agency management system,
facilitating a collaborative service experience and empowering our
client portal.

Execution of Client Service

– Works with Producer and/or Account Executives, service team, and
other internal departments to plan, execute, and track customized
service strategy for each client, designed to create measurable
value and efficiencies in their businesses
– Manages creation of proposals, providing summary of programs and
options, service plan, and other specific deliverables designed to
support clients in making decisions about insurance programs
– Builds personalized client relationships through demonstrated
ownership of the service plan and multiple channels of communication
such as phone, email, and in-person meetings
– Analyzes risk, coverage, program structure and recommends options;
executes coverage and program changes
– Oversees the accuracy and display of information in client portals;
consults with and enacts client decisions on access to portal by
their staff
– Leverages insurance knowledge and communication skills to explain
coverage terms, program options, and other items to clients as
needed
– Works with internal departments to ensure cohesiveness and
timeliness of service execution, and creates report of service plan
execution through commitment report
– Takes an enterprise-wide approach to client service by collaborating
with other service teams to create a cohesive client service
experience
– Manages time effectively to prioritize workload, client service
requests, and service parameters on business processes

Market Strategy and Negotiation

– Works with service team to effectively manage and oversee new
business and renewal processes by following workflow procedures and
best practices
– Creates submission for underwriters, by engaging with clients and
prospective clients on their exposures, coverages, and program
needs, assembling into submission package following best practices
– Communicates with underwriters on submissions and negotiates
premium, coverage, and other terms on behalf of clients
– Evaluates coverage, terms, and conditions of quotes received from
underwriters; compares quote op ions from multiple carriers and
presents coverage comparisons as requested
– Remains current on forms, coverage, insurance carriers, industry
trends, and legislation
– Maintains positive working relationships with insurance carriers,
attends meetings and events as appropriate, and proactively learns
about their products and underwriting approaches

Data Process and Integrity

– Consistently follows client service workflows and appropriately
engages internal resources such as process support team, procedure
manuals and reporting tools to ensure efficiency and accuracy of
execution
– Accurately maintains complete client files including the clear
documentation of account detail in agency management systems
including policy information, activities, attachments, and
correspondence
– Achieves desired levels of data completeness and process integrity
by consistently meeting activity timelines, quality metrics, and
goals

Peer Relationships

Participates in ongoing scheduled meetings with service team to discuss
accounts, renewals, service needs, service platform, etc.

Trains, guides, and mentors Client Service Representatives and other
peers

Communicates effectively with Client Service Representatives and
provides timely and complete information to allow them to establish
positive client relationships and ef