Loan Associate

GREENFIELD Loan Associate Administrative position responsible for all
clerical duties related to the Loan Department at Franklin First. This
includes communicating with members regarding their loans and the
various loan products that the credit union offers. This job requires
both customer service skills as well as good organizational skills. The
Loan Associate will be acting as a support to the loan department so
interpersonal skill is also a must. The Loan Associate position will be
a transitional one for the right person. After learning and becoming
proficient in the administrative duties the Loan Associate will be asked
to begin training to be able to meet with members and complete both
consumer and mortgage loans. Loan Associate Essential Functions: 1.
Responsible for all paper and electronic titles with which the Credit
Union is a lien holder 2. Filing loan files and all relevant documents
in the proper place. 3. Maintaining retention/destruction schedule 4.
Processing adverse actions and loan payoffs: releasing the liens on our
titles and sending them to the proper owner, insurance company or
dealership. 5. Filing the correct paperwork to have the Registry of
Motor vehicles put the Credit Union on as lien holders; keeping track of
all electronic titles that are stored in a database. 6. Following up
with members to locate/receive any documentation that is missing from a
loan file. 7. Responsible for assisting members with access to Visa
credit card portal and troubleshooting Visa credit card issues. 8.
Oversee and process tax escrows 9. Work with collections company to
provide necessary reports/loan documentation and process payments.
Hours: Monday-Friday: 8:15am-5:15pm, Saturday- 8:45am-12:15pm
(Saturdays scheduled as needed) Banking experience preferred but will
train right candidate. Ability to speak Spanish is preferred but not
required.