Fuel Assistant Intake Specialist

Fuel Assistance Intake Specialist (37.5 hours) ($18.02 – $19.11hr)
Greenfield, MA Job Type Full-time DEPARTMENT: Community Services
POSITION TITLE: Fuel Assistance Intake Specialist LOCATION: Greenfield
STATUS: Non-Exempt; Seasonal (October – June) SUPERVISOR: Fuel
Assistance Lead Intake/Certifier Appeals Specialist POSITION SUMMARY
Interview and complete application intake for individuals applying for
the Fuel Assistance program (Home Energy Assistance Program HEAP)
following funding source and agency guidelines. ESSENTIAL
RESPONSIBILITIES Collect necessary documentation for establishing
eligibility in-person, during phone intakes, and/or mailed information.
Complete data entry of application information. Answer a multiple phone
line system. As provided by the program, learn, and maintain knowledge
of the program?s regulations and guidelines. Comply with agency and
funders? paperwork requirements. Provide support with scheduling as
needed. Maintain strictest confidentiality. Remote work available
complying with the agency?s policy. Attend regularly scheduled
supervision meetings, team and department meetings, mandatory agency
trainings, and participate in professional development activities.
Performs related work as required. This does not cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee. Other duties, responsibilities and activities
may be adjusted to meet the operational needs of the agency.
Requirements QUALIFICATIONS/SKILLS We invite individuals with lived
experience who are part of communities that have been historically
denied a full opportunity in aspects of economic, social, and civic life
to apply. These communities include, but are not limited to, BIPOC,
LGBTQIA2S, persons with disabilities, and persons adversely impacted by
multigenerational poverty or other inequality. The ideal candidate will
demonstrate the following competencies: Interpersonal communication /
verbal and written, in-person and phone Customer service skills
Organizational and attention to detail skills Conflict resolution,
problem-solving, establishing priorities, navigating change Promote
equity by deconstructing barriers to a racially just system. Cultivate
work environments that value truth-telling, courage, vulnerability,
space to think and reflect, community-mindedness, hope, and openness to
difficult conversations. Key Knowledge and Experience: Experience
working with marginalized communities and individuals with low incomes.
Experience with data management, data capture, tracking methods and
analysis for outcome measurements. Adapt to changing priorities and
demonstrate close attention to details Proficient computer skills
(Microsoft Suite) and databases. Bi-lingual in English and Spanish,
Haitian Creole, and/or Russian is a highly valued skill for this role.
To Qualify: Minimum Qualifications/Transferable Skills: Two years of
customer service and office experience in a social services or closely
related field. We encourage individuals who believe they have the skills
necessary to thrive to apply for this role. We will consider any
combination of relevant work experience, volunteering, education, and
transferable skills as qualifying. Please be clear and specific in
application materials how your background, lived experience, and
transferable skills are relevant to this position. AA/EOE/ADA Employment
is contingent upon successful completion of Criminal Offender Record
check (C.O.R.I.) prior to hire and every three years.