Intake Specialist-Fully-Remote, Various Shifts

CMS

At ZOLL, were passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in peoples lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest (http://lifevest.zoll.com/) , the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (https://cardiacdiagnostics.zoll.com/products/heart-failure-arrhythmia-management-system/) (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx (https://www.zoll.com/products/supersaturated-oxygen-therapy/therox-sso2-system) Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20 years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburghs Manufacturer of the Year, one of Western PAs Healthiest Employers, and even one of Pittsburghs Coolest Offices. But its our unique opportunity to impact peoples lives that makes ZOLL the ideal place to build your career.

Job purpose

The Intake Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of new medical orders from hospitals and physician offices. This individual is responsible for front-end functions of the order fulfillment process. Individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales reps, and other internal departments.

Job purpose

The Intake Specialist is an integral member of the reimbursement team and has primary responsibility for the timely handling of new medical orders from hospitals and physician offices. This individual is responsible for front-end functions of the order fulfillment process. Individual will work with numerous insurance types in reviewing medical orders and clinical documentation to determine benefit and clinical eligibility for the LifeVest. Individual is responsible for creating and maintaining relationships with insurance companies, sales reps, and other internal departments.

Shifts: Mon-Fri 1pm-9:30pm & Wed-Sat 8am-6:30pm (4-10) both fully remote.

Duties and responsibilities

Creation of patient record

Verification of benefits

Triage, work and resolve intake orders

Explain medical need and educate insurance case managers on LifeVest system to obtain authorization for services

Obtain necessary documentation (medical order, clinical notes, testing) and submit to insurance carrier for coverage determination

Obtain authorizations as required by payer

Execute timely follow up on all assigned tasks

Maintain a score of at least Meets Expectations on monthly scorecard

Identify qualifying diagnosis based on payer requirements

Triage fax documents for timely review

Communicate authorization results and order status to sales representatives

Complete fee calculator and inform billing department of appropriate charges

Contact customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits

Performs other duties as assigned by management

Qualifications

H.S. Diploma or equivalent required. Associate’s or Bachelor’s degree in nursing, business, or other related field preferred

2-3 years insurance verification and authorization experience

Superior communication; both verbal and written

Strong customer service skills

Proficiency in navigating several software systems concurrently

Aptitude to handle multiple tasks simultaneously under strict deadlines

Attention to detail

Superior organizational and time management skills

Ability to communicate policy information in a clear and detailed manner

Proficiency with MS Office Suite

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

None

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran

#LI-SG1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.