Network Support Technician

Position Summary

The network Support Technician -Intermediate will provide network support to the data center operations, enterprise systems management, STIG, and IAVM compliance, as well as desktop systems management capabilities.

Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position.

Duties & Responsibilities

Provide designs and upgrades compliant with Information and Technology standards and initiatives development configuration and maintenance of secured and unsecured local area networks (LANs)

Review and provide comments on emerging network policies and procedures to network stakeholders and customer

Utilize the automated work order system, to track and work customer requests.

Provide customer systems support

Respond to critical service requests and routine service requests

Prepare and submit a change request to support additions, moves, and upgrades that affect the network infrastructure

Provide remote and onsite customer support

Provide ISP maintenance, which may require installation, testing, voice mail system, voice firewall, and repair of NIPRNET and SIPRNET telecommunications equipment and systems

Participate in the change control process

Maintain network design documents by the remote site

Establish the type of connectivity and termination point

Identify and track the protocols and the ports that need to be defined on the firewall and formulate a secure rule

Provide Protocols and design to the Information Assurance Division (IAD)

Identify the changes for the LAN/WAN infrastructure to make the secure connection

Prepare and participate in the change control process

Define the ruleset and the necessary protocols with the General Services Passer (GSP) definitions

Enable rules and GSP services for the connectivity and test with users and developers

Experience in designing and deploying access interfaces with IBM mainframe FEP and remote hosts with TN3270 or SNA/SDLC gateways

Ability to develop and execute address plans for IPv4, IPv6, and ITU E.164

Knowledge of service provider MPLS networking is a plus

Ability to document solutions with MS Office products

Must have the ability to effectively communicate with management and peer

Ability to troubleshoot network incidences and provide a resolution report to management and/or customer

Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regard to systems and topologies deployed

Ability to provide designs with a bill of materials and cost estimate

Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

High School Diploma with 2 years of college

Level II: Minimum of 3 years of experience

CompTIA Security certification required

Possess or able to obtain an IAT Level II certification Security, CCNA Security Certifications, etc.

Skill & Certification Requirements

Proficient with Cisco Switching, Multi-Path high availability, GLBP, HSRP, QoS, routing protocols: BGP, OSPF, EIGRP, WLAN, Prefix Lists, NAT, PAT, MPLS, VoIP, video, IDS/IPS, NAC, and firewalls

Ability to use network troubleshooting tools and techniques

Must possess excellent written and verbal communication skills

The position requires sitting, for long periods of time. (Sedentary Work)

Most duties require extended use of a keyboard and computer monitor

Extended Telephone Use

May require lifting of 20-50 lbs

LCI is an Equal Opportunity Employer Veteran/Disabled

Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com