End User Support (EUS) Intern – Summer 2025

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank. We’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder.

Join our team onsite as a paid intern – summer 2025!

Take your skills to the next level and gain valuable experience contributing to work within Information Technology, End User Services.

End User Support (EUS) Internship :

You will provide technical support and management for end-users including on-site and remote support for laptops, desktops, printers, mobile, and other computing devices. You will participate in the image, configuration, and deployment of Window 10 PCs, iPhones, and iPads and assist IT staff with managing PC stock, boxing/unboxing equipment, and preparing retired equipment for disposal.

Technical Requirements :

Familiarity/Curiosity with Windows 10, iOS, and other endpoint devices.

Desire to assist employees and IT staff to create a great user experience.

Must be friendly, team oriented, and willing to assist where needed.

Requirements for IT EUS Internship :

Currently pursuing an undergraduate or graduate degree in Information Technology with a minimum GPA of 3.0. Should have at least one semester left to complete in school.

Strong computer/technical skills required. Proficiency with Microsoft Office products, specifically Excel and Access (or familiarity with other data access tools).

Ability to work in a deadline driven environment and ability to multitask.

Ability to work both in a group setting and on an individual basis.

Strong oral and written communication skills.

What We Offer :

Hands-On Experience : Gain practical experience and insights into the operations field through real-world projects and challenges.

Mentorship : Receive guidance and mentorship from experienced professionals who are committed to your development.

Networking Opportunities : Build connections within the industry and with fellow interns and employees.

Professional Development : Participate in workshops, training sessions, and seminars designed to enhance your skills and knowledge.

Physical Demands and General Working Conditions

Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees will be required to travel by car/air.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS?hiringCompany=7186c32a743f011afe26afcaaf01190c) or through verified Federal Reserve Bank social media channels

Full Time / Part Time

Full time

Regular / Temporary

Temporary

Job Exempt (Yes / No)

No

Job Category

Internship

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.

Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the worlds most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.